My wife, daughter and I flew from fort lauterdale to Bogota. Along the way we had mechanical problems and made a emergency landing in jamaica.
3 hours sitting on that plane. No food, barely any water. We had our daughter who was ill at the time needing medical attention. We were completely ignored by spirit personel.
Fights broke out on the plane right in front of us. Literally had to shield our daughter. People were furious and wanted off the plane. We begged to be let off before our daughter got more sick or got hurt.
The answer was "no one gets off". Later complained to spirit for some kind of compensation and all we got was " spirit fulfilled all requirements in that situation" . Bunch of greedy bums.
After that we lodged a formal complaint wih aero civil of colombia and are awaiting response. (Not that it will be favorable)