We arrived at our destination @ 9pm, but for some reason, one of the spirit airline plane was in front of us. So we had to wait for 15-20 minutes for them to move. After 20 minutes, the pilot said the plane ahead of us is malfunctioned and needed to be fixed. So we cannot deplane. We had to wait till they move. Another 20 minute wait. During this time, the flight attendants announced, "please remain back in your seats, if you don't do so, we will miss our...."and didnt finish the rest.
Angry customers were yelling, "WHAT?! miss what?!" we are just waiting here. What could we possibly miss?
Another 20 minute wait after the pilot promised another 20 minute wait.
Finally after 1hr and 45 minutes, we could get off the plane.
Are there no other options and flexibility? Like asking a partner or ask the airport for support and let us use one of the many open gates? Go to another spirit gate perhaps? It cannot be occupied 24/7! Get us a stairway so we could just get off from the ground floor? I got insurance for accidental death and dismember, i would rather do that than wasting almost 2 hours of my life wondering when I could get off the stupid plane.
Reason of review: Poor customer service.
Monetary Loss: $170.
Preferred solution: Full refund.
I didn't like: Not flexible, No brain.