Yauco, Puerto Rico
Not resolved

It took me an hour and a half to book an emergency flight! The website was having problems so first I checked the unhelpful "Help" tab on the web.

Since it didn't fix anything, I called Customer Service to see if they could help. To my discontent all I could get was a robot voice!!! No matter what I pressed it was the same robot and no option to speak with a representative.

When I finally reached someone (an hour later) he didn't quite help me; instead, he just booked the flight right there and charged me $20 dollars extra! They are lucky my Grandparents only fly with them and it was an emergency.

Product or Service Mentioned: Spirit Airlines Flight.

Monetary Loss: $20.

Company wrote 0 private or public responses to the review from May 12, 2013.
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