Spirit Airlines used to be popular in my book, that was until they started charging me extra fees for 2 different account for a period of 3 years.
When trying to be fair with them, I got no where. I spoke with one "manager" in Bangalore, India named Michael Bay for over an hour and half until he disconnected our conversation by putting my on hold for over 15 minutes simply because he "couldn't help me."
Its very simple. You charged me twice for one service. Refund me once!
Can't do it. Well, then let me speak to someone in you collections or refund department. No such department exists! Then how will I get a refund, "I'll send your complaint to their department."
Thats right, first there is no department, then he'll send it to them, then when I want to speak with someone there is no one. Then when I want to speak to someone in the U.S., "we have no one in the U.S."
So don't waste your time with Spirit. Sure you can get a cheap flight. Just don't bring your bags, and cancel your subscription to the 9 dollar fare club immediately. And pray. Because no matter what, as soon as they get your money, its theirs and no matter how bad or irresponsible their service is. They won't give it back.
Who can do something about this, if not us? I've written to the SC attorney general. I've filed with the BBB. But Spirit is still here, and they're still crooked.
Product or Service Mentioned: Spirit Airlines Flight.