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If you want to get screwed over and treated like ***, book with Spirit Airlines. They will waste your time, not tell you why your flight was cancelled and then toss you aside for 10 hours before sending you off.

You'll get another flight out with a more reliable airline like American Airlines but you'll have to pay to check in your luggage because SPIRIT didn't transfer over your information, so you basically get to pay 50 bucks to check your bag in for a flight that NEVER happened and then you'll get to pay again, because Spirit failed to do their job properly.

If you call customer service, they will mute you as you tell them your situation and they will insincerely apologize and say they care about you, then they will just offer you a $50 voucher to fly again with their piece of *** airline

Reason of review: Poor customer service.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jun 16, 2015.
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Anonymous
#1057855

Spirit is worst airline . They closed gate on me 15 mins before departure and charged me for that flight and the next 3 $650 and lost my hotel reservation .

Customer service is a freaking joke. Boycott spirit and expedia who I booked through .

Even with their added $34 insurance they screwed me out of flight . Their employees are arrogant condescending heartless jerks .

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