Spirit CANCELLED our flight and left us hanging! Our Thursday June 13, 2013 LAX-FLL red-eye was cancelled right at boarding time (airplane was stuck in another city due to weather - note that our *** and destination cities were fine - this is California in the summer!).
They had an HOURS long line and gave us 2 choices: either take a refund (and book your own alternate ticket) OR they would get us to the destination... 4 days later on Monday night! Thankfully travel insurance covered the extra $2,200 it cost the 4 of us to re-book and to stay in a hotel, and we were lucky enough to get seats the next day. Spirit staff were rude, provided NO assistance in re-booking flights or finding hotels (all nearby hotels were booked).
The REASON they CANCELLED is because they are a small carrier - they don't have extra aircraft to pick up the slack, and the would rather cancel a few legs and catch up on their flights than honor the tickets they sold.
BEWARE!! NOT WORTH THE SMALL SAVINGS - and if you decide to fly Spirit, buy private trip insurance!
Product or Service Mentioned: Spirit Airlines Flight.
Monetary Loss: $2200.