Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Price Affordability
Product or Service Quality

Never fly this airline! Horrible!

They lure you with cheap fares and then charge a fee for EVERYTHING! Even to just have a decent seat an adult can reasonably sit in! So its no deal and you end up paying the same amount as another airline. Horrible customer service.

Rude staff. And unfortunately, they JUST DONT CARE whether you are upset or not! Its like they are taught to be mean to customers. Luggage you ask?

Of course they LOST THE LUGGAGE! Then attendant said I will do you a favor and let you buy a few reasonable price things to go to your event tonight. A favor? SMH.

I flew 8 family members to Chicago on Spirit. Never again. They were all so upset when they arrived it could have spoiled our event. Same thing happened on the way back!

Such incompetence. Such poor systems. Such horrible customer service.

Save yourself some trouble. Stay away.

Product or Service Mentioned: Spirit Airlines Flight.

Reason of review: Poor customer service.

I didn't like: Dishonesty, Horrible customer service.

Company wrote 0 public responses to the review from Sep 21, 2015.
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