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Customer service
1 comment

I was in McCarran Airport in Las Vegas, and was supposed to take a flight back home to Dallas Ft. Worth, and the 12:55 AM flight on Tuesday the 16th not only never departed, and forced us out of the plane, but to add insult to injury, Spirit did not provide hotel rooms for this inexcusable inconvenience, was forced to wait in the airport for 12 hours, only to find out that they flat out cancelled every single flight to Dallas that day, and I had to end up booking a hotel room, and a flight with Delta to go to Salt Lake City at 6:30 AM, and take the Dallas Ft.

Worth flight at 10:30 AM Wednesday the 17th to return home. I will never give Spirit a dime again, and will only fly with Delta from now on.

Reason of review: Poor customer service.

I didn't like: Unprofessional staff, Cancellation of flight, Refusal to book a hotel.

  • Flight 214
  • Mccarran
Company wrote 0 private or public responses to the review from Jun 18, 2015.
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Media, Pennsylvania, United States #1257125

Consider yourself lucky, they have so many mechanical failures (look at stats) that you still have your life. Never fly on this airline if you are concerned with safety.

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