I am trying to change the name for an existing reservation but was told that I can't because its a) more than 24hrs after the reservation was made and b) that I can't even get my money back if I cancel the reservation. After speaking with three representatives, I still got the same answer (unable to change the name on reservation).
Spirit Airlines is the Greyhound of the airways because they offer cheap, ***, basic services and gives the customer the run around. I kept calling and was finally granted a courtesy refund.
However, having worked in customer service for almost ten years, I realize that I got the refund after I kept calling their customer service center. Word to the wise: DONT FLY SPIRIT AIRLINES
Product or Service Mentioned: Spirit Airlines Flight Booking.
Reason of review: Order processing issue.