I'm very disappointed...they would not allow my client to board a flight in Ft. Lauderdale to Jamaica becasue she arrived 45 minutes prior to the scheduled departure, because her 1st flight arrived late.
The flight to Jamaica was 15 minutes delayed too. Spirit did not offered her the option to fly out the next day (would have been cheaper to pay the change fee), but instead her reservation was marked "a no show" which cancelled the entire ticket. She was at the ticket counter for 45 minutes (cabin doors still open) asking to speak with a supervisor and they refused to get one.
She had to purchase a new roundtrip trip ticket from another airlines from Miami. I will never book another person on Spirit as long as I'm in business.
Product or Service Mentioned: Spirit Airlines Flight.