Not resolved

Employee ID: 30096 Name:Ryan

How this started was my mom bought a ticket for my brother so My brother could come see me I just got out the military an have seen him I a very long time and since my mom hasn't been on air plain in 25years she gave them her name since the cost was coming off her card and when she called to fix this they were nothing but mean to my mom an belittled her almost put her in tears. These employees are horrible!!!

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