My new husband and I were flying to Costa Rica from Fort Lauderdale for our HONEYMOON! We encountered a very bad accident on the road to the airport and we were 15 minutes late for check in.
We were denied on the flight, NO one helped us at the ticket counter, they didn't even offer to help look up other flights or options, or help us. They had smug looks on their faces at Ft.Lauderdale airport, and just said "Sorry...you're late." and "There is nothing we can do, everything is FULL." When we got home we tried to call customer service for options, they then proceeded to tell us that we were going to be charged our FULL airfare of $800 and that we were "no shows". Their attitude was unprofessional, and very, what we call here "ghetto" . Where did they hire these people with gold teeth, and *** poor customer service, McDonalds????
Oh yeah, and try and call corporate headquarters....the number has been disconnected. Real professional. We will see you bankrupt and out of business very soon, which means all of you terrible Spirit Airlines employees...unemployed!
(Only directed at the bad ones). Karma is a ***.
Product or Service Mentioned: Spirit Airlines Flight.