The agent checked us in for our flight to Dallas and said one carryon baggage was allowed as is standard by all airlines. At the boarding gate we were stopped and harassed to pay an extra $50 for an almost empty bag which the check in agent had told us was free.
This is unacceptable and fraudulent.
I will never use this airlines and will make sure through social media that everyone knows what horrible service you offer and how you steal money from your passengers. When I called the airlines after being attended to by a machine for an hour finally an agent came on was rude and kept putting me on hold
Monetary Loss: $50.