I was drawn by the low prices for a trip from Oakland to Chicago. After I booked it, the carry on and checked bag fees, "seat prices" and "airport charge" took the cost way beyond the normal fares.
I was never able to reach a person in customer service by phone but got a snotty denial of my request for a refund by email after a week.
How does a business model that involves angering every customer work? I think this business needs to be closed.
Product or Service Mentioned: Spirit Airlines Flight.
Reason of review: Pricing issue.