We will NEVER use Spirit Airlines ever again! My ex husband is very Ill and lives in Colorado, he took a turn for the worst and I needed to fly my 16 year old out to see him!
My ex found a cheap ticket through Spirit, booked the flight, when I got to the airport, we printed the ticket, I politely asked for a gate ticket,( American Airline has always given me one) My son is 16 Chicago Ohare is a huge Airport and Never using Spirit I was extremely uncomfortable with just letting him go alone! They refused to give me a gate ticket! Security was astounded by the fact Spirit did this and sent me back to request a gate pass one last time. I was told NO and the lady was extremely rude and told me, how can you book a flight and not read our contract?!
And she allows HER children to fly alone, so I shouldn't have a problem! She refused to give me her name!! And NO ONE THERE WOULD HELP ME!! WHAT?
ARE YOU KIDDING ME??? THE LEGAL AGE OF ADULT IS 18 not 16.! And I didn't book the flight my ex husband did! RUDE HORRIBLE CUSTOMER SERVICE and NO WAY to file a complaint or even talk to someone!
We paid $78 for the ticket and was then charged $50 for a bag and NOTHING was complimentary on the flight! American charges $20 for the same bag!
I want a full refund but have NO way to file a compkaint! Seriously pissed off Mom!!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of spirit airlines flight. Spirit Airlines needs to read this review and look into the issue (if any) according to poster's claims.