We will NEVER use Spirit Airlines ever again! My ex husband is very Ill and lives in Colorado, he took a turn for the worst and I needed to fly my 16 year old out to see him!
My ex found a cheap ticket through Spirit, booked the flight, when I got to the airport, we printed the ticket, I politely asked for a gate ticket,( American Airline has always given me one) My son is 16 Chicago Ohare is a huge Airport and Never using Spirit I was extremely uncomfortable with just letting him go alone! They refused to give me a gate ticket! Security was astounded by the fact Spirit did this and sent me back to request a gate pass one last time. I was told NO and the lady was extremely rude and told me, how can you book a flight and not read our contract?!
And she allows HER children to fly alone, so I shouldn't have a problem! She refused to give me her name!! And NO ONE THERE WOULD HELP ME!! WHAT?
ARE YOU KIDDING ME??? THE LEGAL AGE OF ADULT IS 18 not 16.! And I didn't book the flight my ex husband did! RUDE HORRIBLE CUSTOMER SERVICE and NO WAY to file a complaint or even talk to someone!
We paid $78 for the ticket and was then charged $50 for a bag and NOTHING was complimentary on the flight! American charges $20 for the same bag!
I want a full refund but have NO way to file a compkaint! Seriously pissed off Mom!!
Product or Service Mentioned: Spirit Airlines Flight.
Reason of review: Poor customer service.