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1.0
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Customer service
Exchange, Refund and Cancellation Policy
Staff
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This airline is hideous! We were told our flight was delayed 10 minutes after we were supposed to start boarding due to the fact that "one of the 5 crew members was nowhere to be found".

WHAT??? 45 minutes later we were told the flight was completely cancelled and we were instructed to go back to the ticket counter to re-book on other airlines. After stNding in line for over 2 hours, I was told that I would have to wait to fly out the next day. I asked about a hotel voucher and was told "all flights in the Minneapolis area were booked".

I asked if a food voucher was available, and the agent stated she would"see what she could do". No food voucher ever materialized. So No flight. No Place to Stay.

And No Food Voucher.

NEVER AGAIN SPIRIT! N E V E R AGAIN!!

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jun 18, 2015.
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