I had round trip air booked for my family of four. We were unable to get to the airport on the day of our flight...due to a hurricane in the Bahamas and the closing of Port Canaveral.
The ship was able to connect me to Spirit air to change our itinerary. According to their website it's a $100 charge per ticket to change. That would be $400. I was charged $892.
I've tried to dispute $492 of it, because I understood the websites listing. Spirit told my credit card company that we ADDED a flight and cancelled our other one. Adding the difference of the two flights to the $400 change fee. My original ROUND TRIP cost $641.
That was paid in full well before travel dates. The change of flight for ONE WAY...was an additional $892. Criminal. Absolutely criminal.
Especially when other airlines were changing flights for their customers affected by the hurricane FREE OF CHARGE. I'll never fly or recommend Spirit Air.
Product or Service Mentioned: Spirit Airlines Flight.
Reason of review: Return, Exchange or Cancellation Policy.