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Spirit Airlines - Change reservation

1.1
Details
Spirit Airlines - Change reservation
Spirit Airlines - Change reservation
Spirit Airlines - Change reservation
Spirit Airlines - Change reservation
Spirit Airlines - Change reservation

Update by user Oct 01

Dissapointed

Update by user Oct 01

Wanted the flight they later tried to pay me to take.

Original review posted by user Oct 01

Paid for trip insurance tried to change my flight to the next day but was told by agent it would be $99, the web site said closer to $300 flight eneded up being over booked and was offered $500 @ the gate to switch to the flight i asked for! Of course just after dropping off my rental car. Just ridiculous, why pay for a service when you dont get it. Very very upset customer
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Review
#1669369 Review #1669369 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
Pros
  • One fantasic male attendent
Cons
  • Did not care
  • Unprofessional organization
  • Refusal to work out a fair plan for money and time lost
Reason of review
Return, Exchange or Cancellation Policy
Loss
$900
Preferred solution
Full refund
Tags
  • Deceitful Tactics
  • Too Many Fees

Spirit Airlines - The worst airline by far

I had a flight booked to return home to Detroit, MI from Panama City, Panama with one stop in Fort Lauderdale, FL. This flight was scheduled for Wednesday September 4, 2019. Hurricane Dorian was nearing Florida so Spirit cancelled all flights for this date coming into Fort Lauderdale. The earliest flight I was given for return was for Wednesday September 11, 2019 a whole week later. This is unacceptable so I booked for another airline (Delta). This new flight cost me over $1,100. one way (Super expensive). So when I get to the airport in Panama I see Spirit did indeed have flights going into Fort Lauderdale on the 4th of September. This debacle is unacceptable. Spirit refused to pay for my new flight. I will NEVER deal with Spirit again. What a terrible airline!!!
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Review
#1646160 Review #1646160 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
Reason of review
Return, Exchange or Cancellation Policy

Spirit Airlines in Dallas, Texas - Beware of the frustration

1.2
Details
Spirit Airlines - Beware of the frustration
Spirit Airlines - Beware of the frustration
Most likely you will get frustrated if you buy a ticket from this s.... airline! Mistake on booking, cancellation and hidden fees! Bad website to navigate! I was complaint about my booking and prices... next to me another woman was crying because some issue about her ticket I’ve decided to cancel everything on the spot and went to AA without any issues I was able to fly, go American!!
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Review
#1637302 Review #1637302 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
I booked a one way flight for June 1st however I had to change the flight date to May 31 same time. I paid for the original flight $116 however when I tried to modify the date they quoted me $258 on top of the $116 I paid. If I was to cancel they would have charged me...
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1 comment
Anonymous
#1689314

You're cute. So you think they should modify the CLEARLY spelled out cancellation policies because you can't figure out your schedule?

I just went to Spirit's website and it couldn't possibly be more clear what the policies are. You shouldn't book a flight without knowing this information in advance.

Review
#1528356 Review #1528356 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
Reason of review
Pricing issue
Loss
$116
Preferred solution
Full refund
1.5
Details
they booked me with a 70 min window in Ft Lauderdale coming from Cancun. They closed the doors 3 min early. They made me wait 2 hrs in line to rebook after they stranded me in the airport. Cost me $160 for a Hotel. Their response. We suggest you arrive for your flight...
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2 comments
Anonymous
#1615470

You agreed to take the risk.it could be done but flights get delayed.they didn't force you to buy this flight.And no they won't wait for you. They have a takeoff slot(time)and they won't risk missing that and delaying everyone else and possibly delaying the next flights passengers,for you.your just not that important.

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Review
#1402601 Review #1402601 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
1.0
Details
My son was surprising me for Christmas. He got a ticket on Spirit Airlines but for some reason, it was taking him through Baltimore he was going from San Diego to Seattle. (He's a new Marine.) He got the ticket it specifically said his end destination was Seattle but...
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2 comments
Anonymous
#1561784

Sound like he messed up his reservation.

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Review
#1244469 Review #1244469 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
Reason of review
Poor customer service
Loss
$400

Spirit Airlines - Not refunding a cancelled trip

1.0
Details
To whom it may concern, Spoke with supervisor Jenson if #47885 and told him my issue regarding that my trip was cancelled twice and for some reason it did not show up as cancelled. He was very rude and non compliant like he already made up his mind with out listeni by to me and basically said to me this story did not sound right. Like I'm a liar. Well they lost us as customers.
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Review
#1195276 Review #1195276 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
Reason of review
Return, Exchange or Cancellation Policy

Spirit Airlines - Cancelled flight no notification

1.0
Details
12/9/2017 Cancelled flight from Tampa to Boston. I can understand a weather cancellation, but when I told the woman at the counter that I never received a notice that the flight was cancelled, she looks at the computer and says. Oh you were notified via email at 757 this morning. When I explained that no email was sent she practically called me a liar! And completely useless helping me reschedule.
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Review
#1145723 Review #1145723 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
Reason of review
Return, Exchange or Cancellation Policy

Spirit Airlines - Always something

It's never right. This time it was my lack of TSA PRE ON MY TICKET. It's paid for, it's computer generated. It was not on my boarding pass. I will do my best to never travel Spirit again.
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Review
#1068663 Review #1068663 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
Reason of review
Not as described/ advertised

Contact Spirit Airlines Customer Service

Mailing Address:
FREE SPIRIT Member Services
2800 Executive Way
Miramar, Florida 33025
United States
Phone:
(801) 401-2222
All Spirit Airlines Contacts
1.0
Details
I was sent an email that my flight was cancelled and then they sent another email that it was just delayed and hour.I then called and they told me that my husband and I was a no show and I can not get my money back. This airlines customer care is ZERO. Now I am stuck...
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1 comment
h.kitchener
#1343638

I have found it always for the best to fly with a REAL airline, eg., Delta, SouthWest, etc.

Review
#1065710 Review #1065710 is a subjective opinion of poster.
Service
Spirit Airlines Flight Booking
Pros
  • Flight attendants are always very nice
Cons
  • Lowering normal baggage weight used by other airlines by 10 lbs
  • Disgraceful pricing scam
  • Charge skimming
Reason of review
Not as described/ advertised
Loss
$250
Preferred solution
Price reduction
Tags
  • Ripped-off