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Spirit Airlines - Ripoff from start to 30 hrs later finally at finish....

First $55.00 for carry on bags .... Then missed my connecting flight, which meant i had to wait in an airport for 24hrs for the next flight , no hotel voucher, no food voucher , just mean customer service people ( that seemed to enjoy seeing someone suffer!) ... Btw, the $55 fee for carry on was unnecessary because one small personal bag is allowed , and they refused to refund that also
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2 comments
Anonymous
#1749837

If you paid for a carry-on when purchasing your ticket that's your problem. If not, they would not have made you pay for that at the gate unless it was too large for the free personal item dimensions.

As far as the hotel voucher, etc., the process is spelled out clear as day on their website.

They don't provide this stuff. All on you.

Anonymous
#1754457
@Anonymous

Baa baa.

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Review
#1652139 Review #1652139 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Pros
  • Cheap flight
  • Cheap
Cons
  • No customer service
Reason of review
Pricing issue
Loss
$55
Preferred solution
Full refund
Tags
  • DECEITFUL BILLING PRACTICES
1.0
Details
I was delayed 7+ hours for my flight from Newark to Las Vegas. We were told after about five hours to go back to the ticket counter for info. We had to leave the security area to do this. Downstairs at the ticket counter they said a flight was arriving within the hour...
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Review
#1636308 Review #1636308 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Pros
  • Price
Cons
  • Customer service
  • No follow through on refund as stated
  • Extended delays
Reason of review
Bad quality
Loss
$169
Preferred solution
Full refund
Tags
  • Spirit Airlines Sucks
  • Bad Communication

Spirit Airlines - Sucked

1.2
Details
Flight delayed when checking in: flight cancelled when got to gate: only one person trying to help us unfortunate fools: line had 20 people waiting to hear “what happens now”. They do not work with any other airline to help you get to your destination. Next available flight to reach our destination was 3 days later. Luggage had to be picked up..rebook another airline and go through security AGAIN. Not good for elderly or those with medical issues. NO MORE SPIRIT FOR US OR OUR FAMILIES
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Review
#1630463 Review #1630463 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Pros
  • No pros
Cons
  • All cons
Reason of review
Not accomadating to consumer
Preferred solution
Change your business plan
Resolved
3.0
Details

Update by user Aug 31

Spirit contacted me. They gave me a travel voucher equivalent to the price of my ticket. I am pleased with Spirit

Original review posted by user Aug 01

I was scheduled to leave Fort Lauderdale to Austin Texas at 720 am on tuesday 8/30. Tried to check in for flight 24 hours in advance and could not check in...
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3 comments
Anonymous
#1738472

I forgot my password but would like to say my situation with Spirit has been resolved satisfactory. I am very pleased with Spirit Airlines.

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Review
#1609240 Review #1609240 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Tags
  • Upsetting Experience
1.0
Details

Update by user Jul 18

This doesn’t make easier. I out my complaint. I want just to end this.

Update by user Jul 18

Your website also sucks

Update by user Jul 18

Staring at your service counter on Seattle airport. Then the flight attendants on airplane. One súper lazy the other one rude and making fun of us!!!

Original review posted by user Jul 18

1st on your airline . We...
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Review
#1592110 Review #1592110 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Pros
  • No benefit
Cons
  • Poor service
Reason of review
Poor customer service
Preferred solution
Obviously you are all about saving $$. Less fight attendants. And specify in advance how cheap are your services. That sits don’t reclain!!!, and the FA are rude and will make fun of you
Tags
  • Misleading Price

Spirit Airlines in Denver, Colorado - Delayed my flight three times for 14hrs

1.4
Details
July 13th I sat in DIA waiting to catch my flight. I have death in my family I was suppose to be there right this second in Texas moaning my famil death instead I’m stuck and can’t get there cause of y’all excuses. I was told I’d leave at 1025am ow they’re saying at 4pm but I’ve been here sense 7pm yesterday waiting g on my flight. I could of been at home working. I’ve missed saying good bye plus my job. I want justic and will not rest until I seek that. Y’all are the worse airlines by far. I really hope something happens where y’all get shut down and lose business I pray for it.
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Review
#1587802 Review #1587802 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Cons
  • Delays
  • Last minute cancelation with little regard to people
  • Rude staff
Reason of review
Delay rudeness
Loss
$500
Preferred solution
That’s hard cause I didn’t make it to my family funeral
1.0
Details
Spirit Airlines abandoned wheelchair passengers 223 miles from their final destination., Orlando FL on July 6, 2019
Good day CEO of Spirit Airlines, Ted Christie III. My name is Dr. Allison Haughton, a board certified pediatrician in Orlando Florida. I am contacting you directly to make you aware of my horrific experience with your airline on Saturday July 6, 2019. My confirmation...
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5 comments
Anonymous
#1713760

You are so very wrong on many levels. Faa requires airlines to carry enough fuel to get to its destination plus 45 min of hold fuel and if at the time the flight is dispatched,there is an alternate airport enough fuel to get to that alternate.Airlines rarely carry more than required for good reason.Fuel= weight.Not only do you not want to add to much exta fuel for takeoff as every aircraft has a max takeoff weight Also weight adds drag and just wastes 1000s of pound of fuel if filling more than needed.Also there is a max landing weight if something goes wrong at takeoff for example loosing an engine after going through checklists and shutting down that engine if needed now you have to fly around for at least 45 mins to burn off fuel.So no Pilots will not add extra fuel unless it is needed.There are regulations pilots and airlines have to follow.And pilots do not decide what airport to divert to that is all up to air traffic control.When weather is bad multiple flights may have to be diverted and the alternate airport may be getting backed up as well so air traffic control will decided to switch airports last minute if needed to relive congestion.The pilot gets no say.And Also no pilot would ever allow you to take a photo of their badge that is actually a crime due to heightened security measures.All the things you have mentioned in your post here happens with EVERY airline.It happens it’s UN luck of the draw when it happens to you and your flight.Some airlines get flights cancelled while at the same time other airlines are still operating to that particular destination.It because when weather is bad there is less airspace to fly through causing congestion and traffic So if air traffic gets so backed up air traffic will order airlines to cancel a certain percentage of flights to/from that destination,So they can get flights back on track.If air traffic orders a delay or cancellation or reschedule or re route IT is mandatory.And sometimes when weather is bad and the flight is diverted it may be cancelled after that for so many reasons..as weather,air traffic,Lack of crew,Lack of ground personnel to check you in and get you on a plane(If you are diverted to an airport in which your airline does not fly in or out of,They wouldn’t have staff there,and yes it happens quit often especially in winter and storm seasons).This would not be an airlines choice.They want to get you where your going not only that but now the aircraft and crew are out of sequence for their next scheduled flights which will lead to more delays and cancellations costing airlines Money

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Review
#1581631 Review #1581631 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Pros
  • Cheap flight
Cons
  • Attendants
  • Very poor experience
  • Not clear about future flight vouchers
Reason of review
Poor customer service
Tags
  • hidden fees
  • Ripped-off
  • abandoned passenger
  • Fail To Offer Solution
  • Discrimination Against Customers
  • Spirit Airlines Criminals
  • Disability Descrimination
  • Poor Customer Care And Complaint

Spirit Airlines in Novi, Michigan - This airline SUCKS!

1.0
Details
I’m sooooo tired! Have been at the airport since 8 am, I just wanted a few days away! Guess what it is 6:18 pm and be are going to board the plane. I could have booked this flight, but I wanted to start my two day vacation early! Well guess what I spent my first day of vacation sitting in the airport JACKED around by spirit! NEVER AGAIN ! I would hitchhike before flying with them again! They should’ve out of business!!!!!
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Review
#1578101 Review #1578101 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund

Spirit Airlines in Omaha, Nebraska - Unable to cancel

1.4
Details
I bought a flight for Lima, Peru for 1500, I wanted to cancel my ticket because it would not allow more than one luggage of 40lbs and have to pay for carry on as well. I was upset about that cause I was planning on bringing gift to my family, but then when I was ready to pay for bags I have to pay for each stop which was 2 with a total of 500 dollars on luggage. This is insane, you don't save no money with this company. It is a rip off. they charge over 400 dollars to cancel my flight and only give 1000 dollars credit for a future flight that I have to purchase in the next 2 months. So I am forced to have another vacation ASAP. I really regret this.
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Review
#1570327 Review #1570327 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Cons
  • Lying to customer
  • Poorly resolved customer concerns
Reason of review
Return, Exchange or Cancellation Policy
Loss
$500
Preferred solution
Full refund
Tags
  • Spirit Airlines Criminals

Contact Spirit Airlines Customer Service

Mailing Address:
FREE SPIRIT Member Services
2800 Executive Way
Miramar, Florida 33025
United States
Phone:
(801) 401-2222
All Spirit Airlines Contacts
1.0
Details
Spirit Airlines - Ruined Summer Vacation
On June 13th, 2019 Spirit Airlines canceled my kids flight from O’Hare to Fort Myers. I had driven down earlier in the week and my kids were to fly in for a one week vacation. The explanation I was given was due to weather, which I do not believe. My mother flew in...
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8 comments
Anonymous
#1713769

Just because united flew doesn’t mean s!$!!.Bad weather happens any where between departure and arrival airport.If the bad weather is along the path your flight is scheduled to take,Then air traffic will reroute flights around this weather which can sometimes be 100s mile,so when rerouting flights around storms there is less airspace to work with So airspace gets congested so the only way to get things back on track is delay or cancel flights,Air traffic control will make the decision usually each airline will have to cancel a certain % of flights that were scheduled to go over that airspace.So you united flight that made it may have been scheduled to take a different route away from the weather or was not one of the flights that was cancelled by air traffic control

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Review
#1559012 Review #1559012 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Reason of review
Return, Exchange or Cancellation Policy