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Spirit emailed us late at night to let us know that the flight has been delayed two hours. We thought "hey not bad we will have some more time to sleep".

We wake up 3 hours early to get ready to go to the airport when my dad opens the email and sees that our flight has been put to the original time it was going to depart. At what time you may ask? Well at 4 in the morning while we sleep.

Now we missed our flight and the horrible customer service won't take us out of hold. WORST airline ever I hope it goes out of business for such horrible services.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jun 20, 2015.
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Anonymous
Beltsville, Maryland, United States #997639

If your original flight was at 4:00 a.m., and you wake up 3 hours early to get there normally, then you would wake up at 1:00 a.m.

Your flight is said to be delayed 2 hours which would be 6:00 a.m. If you wake up 3 hours early for the delayed time you would wake up at 3:00 am.

Yet you said your were asleep at 4:00 a.m.

when the plane left at its normal time. These time do not add up. If you were asleep at 4:00 a.m.

for a 6:00 a.m. delayed time flight, chances are you would not have made it anyway.

Anonymous
#997637

This is a problem created by the demands of passengers to be told what is happening. People are always complaining the airlines doesn't tell them what is happening.

If people show up at the airport and the flight is delayed, passengers complain why didn't you tell us. So the airlines send an email telling people the plane is going to be late. But the plane may get back on schedule because the arriving plane makes up time, the repair is done quicker, a different plane is found. All these can result in the departure be back at its regular time.

The airline is not going to make all the flights for this plane be late all day long by waiting until the announced delayed time for departure. It will leave on time, if it can.

As you can see this also creates problems. The airlines normally put language at the bottom of the email notice that the plane may leave sooner then the anticipated delayed time.

Check for that.

In effect these emails are meaningless for short delays. The best policy is to be there for the regular departure time if the delay is only a couple of hours.

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