Yesterday, I had a flight that was departing at 11 pm, two hours before the flight I received an email notification stating it was delayed until 12:25. So, my family and I decided to take a little extra time grabbing a *** to eat.
I then received another notification stating it was pushed back to 2:01 am. And 45 minutes I received yet another notification but this time it was moved back to 12:00AM. By the time I got there the plane was already gone. I can not explain how pissed I was that the flight was not held until the last notified time or at least gave sooner notification.
As an active duty military member, this was very unexceptable.
There are some people that have to report in a timely manner. As much as I have traveled I have NEVER experienced such poor service!
Reason of review: Poor customer service.