Product: Spirit Airlines Customer Care Clear all filters (0 of 26 reviews match)
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Spirit Airlines - The girl clerk misrestected us

She doesn't have any customer service. It was frustracting. This is the first time that happens to me and my family.
1.0
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Customer service
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Spirit Airlines Customer Care
#1440405
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Spirit Airlines - Contacting customer service

Contacting customer serviceI’m on able to contact customer service to be able to confirm my reservations
Product
Spirit Airlines Customer Care
#1400041
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Late flight arrived in FLL at 7am. Many customers booked on 7:15. We all jog to gate and the flight is taxiing away. They couldn't be bothered to wait 5 minutes for their own customers getting of their flight. The reps said they CAN'T wait. So they try to find...
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Anonymous
Anonymous

Its all about costs.It literally costs the airlines 1000's thousands of dollars every MINUTE a airplane is delayed.so 5 minutes could have cost them $10,000.Also if they wait ...

Anonymous
Anonymous

I love these complaints. You whine because they wouldn't wait and then followed the clearly laid out procedures for late/delayed flights (just checked - it's all right there o...

3.0
Product
Spirit Airlines Customer Care
#1335873
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I made a formal complaint about the experience me and my boyfriend just experienced through Spirit's re-check baggage department in Fort Lauderdale airport around 730pm pm on Saturday 5/26. Since nothing was ever done about it despite the fact that we made a formal...
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Anonymous
Anonymous

There's always 2 sides to the story.

Anonymous
Anonymous

So I'm reading this and sympathizing until I get to the part where you start to name call the employees. Proves you are just as pathetic and immediately makes me stop caring a...

1.0
Product
Spirit Airlines Customer Care
I didn't like
  • Customer service
#1273359
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I experienced the worst customer service from a supervisor in the Atlantic City Airport.Her name is Solange Reyes. She was rude and lacked customer service etiquette. I came to the airport to purchase tickets for several trips. She hovered over the young lady that was...
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1.0
Egg Harbor City, New Jersey
Product
Spirit Airlines Customer Care
I didn't like
  • Solange reyes poor customer service
  • Airport personnel
#1204406
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Booked tickets in August for flight from Cleveland to Las Vegas on November 15th, returning to Akron on November 21st.Only when I got to the airport on the 21st did I find out Spirit had cancelled my flight, they decided they no longer have service to Akron airport. I...
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Product
Spirit Airlines Customer Care
#1162547
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mary breucker Since I put this but I have one complaining after another and the service was so bad just put it out on Facebook and Twitter and the comment and seeing how page were services customer service is very they're not professionals When you call it seems like...
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Anonymous
Anonymous

Nothing in this complaint makes sense. Try again after you learn how to spell and make complete sentences.

Product
Spirit Airlines Customer Care
#1162085
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I just booked I went to get seats the girl said we would not be siting together she wanted me to buy seats big scam then I found out no water no soda nothing AFTER YOU BUY THE TICKET. I WOULD NEVER fly THIS AIRLINE AND I WILL TELL EVERYONE ON MY FACEBOOK page NOT TOO...
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Anonymous
Anonymous

Even the dumbest person alive can't miss the extremely obvious statements of extra costs for the seats, water, snacks, etc. I just popped on Spirit's website and all of this ...

Anonymous
Anonymous

CALL SPIRIT CUSTOMER RELATIONS MANAGER HILLARY JURGENSEN DIRECT AT (954)447-7905....she can help you

Egg Harbor City, New Jersey
Product
Spirit Airlines Customer Care
I liked
  • S------
I didn't like
  • Marketing gimmicks
  • Lying to customer
#1110100
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I flew from Las Vegas to Seattle 8/24/17.During the boarding process several passengers were told to pay cash for tgeir carry on bag. Each essentially explained these were the same bags the had on their Spirit arrival flights. These customers later boarded after I had...
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Anonymous
Anonymous

Boohoo. So these people didn't do their research to make sure their bags were the right size - which should have been done BEFORE the trip, but can also be done right at the...

1.3
Product
Spirit Airlines Customer Care
#1094726
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Wheel chair personnel for spirit airline from Atlanta GA sent my grandmother on the wrong plane and now she is stranded in Texas scared and not knowing what to do.I call spirit they will book her for another flight the next day. How do they expect and 83 year old woman...
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Anonymous
Anonymous

if she is mentally unable to care for herself then shame on you for allowing her to fly alone! It's absolutely disgusting that anyone would let their family member who is dis...

1.0
Product
Spirit Airlines Customer Care
#1072628
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