Product: Spirit Airlines Customer Care Clear all filters (0 of 22 reviews match)
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I experienced the worst customer service from a supervisor in the Atlantic City Airport.Her name is Solange Reyes. She was rude and lacked customer service etiquette. I came to the airport to purchase tickets for several trips. She hovered over the young lady that was...
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1.0
Egg Harbor City, New Jersey
Product
Spirit Airlines Customer Care
I didn't like
  • Airport personnel
  • Solange reyes poor customer service
#1204406
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Booked tickets in August for flight from Cleveland to Las Vegas on November 15th, returning to Akron on November 21st.Only when I got to the airport on the 21st did I find out Spirit had cancelled my flight, they decided they no longer have service to Akron airport. I...
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Spirit Airlines Customer Care
#1162547
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mary breucker Since I put this but I have one complaining after another and the service was so bad just put it out on Facebook and Twitter and the comment and seeing how page were services customer service is very they're not professionals When you call it seems like...
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Anonymous
Anonymous

Nothing in this complaint makes sense. Try again after you learn how to spell and make complete sentences.

Product
Spirit Airlines Customer Care
#1162085
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I just booked I went to get seats the girl said we would not be siting together she wanted me to buy seats big scam then I found out no water no soda nothing AFTER YOU BUY THE TICKET. I WOULD NEVER fly THIS AIRLINE AND I WILL TELL EVERYONE ON MY FACEBOOK page NOT TOO...
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Anonymous
Anonymous

Even the dumbest person alive can't miss the extremely obvious statements of extra costs for the seats, water, snacks, etc. I just popped on Spirit's website and all of this ...

Anonymous
Anonymous

CALL SPIRIT CUSTOMER RELATIONS MANAGER HILLARY JURGENSEN DIRECT AT (954)447-7905....she can help you

Egg Harbor City, New Jersey
Product
Spirit Airlines Customer Care
I liked
  • S------
I didn't like
  • Lying to customer
  • Marketing gimmicks
#1110100
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I flew from Las Vegas to Seattle 8/24/17.During the boarding process several passengers were told to pay cash for tgeir carry on bag. Each essentially explained these were the same bags the had on their Spirit arrival flights. These customers later boarded after I had...
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Anonymous
Anonymous

Boohoo. So these people didn't do their research to make sure their bags were the right size - which should have been done BEFORE the trip, but can also be done right at the...

1.3
Product
Spirit Airlines Customer Care
#1094726
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Wheel chair personnel for spirit airline from Atlanta GA sent my grandmother on the wrong plane and now she is stranded in Texas scared and not knowing what to do.I call spirit they will book her for another flight the next day. How do they expect and 83 year old woman...
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Anonymous
Anonymous

if she is mentally unable to care for herself then shame on you for allowing her to fly alone! It's absolutely disgusting that anyone would let their family member who is dis...

1.0
Product
Spirit Airlines Customer Care
#1072628
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Our weekend to New Orleans plans along with several hundred other Spirit Airlines customers was completely ruined due to Tropical Storm Cindy. Spirit refused to work with us on our travel and corresponding hotel reservation was placed on the travel advisory list and...
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1.0
Product
Spirit Airlines Customer Care
#1064844
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Our flight was for June 12, 6:17 pm.After a few delays, they finally cancelled our flight! After waiting in line for over 2hours, we were sent to baggage area to get a cot. It was freezing, had no blankets, no water and no security.Makes me sick to think about it....
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Anonymous
Anonymous

Were you expecting them to roll in a fancy bed and room service? It's the airport's responsibility to provide the cots, etc. and this is simply something that happens. If yo...

Product
Spirit Airlines Customer Care
#1062913
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Horrible customer service!We arrived 2 1/2 hours earlier then our flight and still missed it. Why and how? They change the gate location 1 hour before the plane was to leave while we were away grabbing some food and never announced it over the intercom. When we came...
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Anonymous
Anonymous

Do they have online check in?if so they may have not known you were actually checked in at the airport.And if you were at the wrong gate you probably would not have heard fina...

1.2
Product
Spirit Airlines Customer Care
#1038769
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Called customer service and they were HORRIBLE!!!! Refused to give me a refund. It was the airlines fault three days in a row. A cheap ticket can turn out to be very expensive in the end. Going from San Diego, CA to Chicago. Aweful experience! Steer clear of spirit airlines...
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2.1
Product
Spirit Airlines Customer Care
I liked
  • Almost didnt crash
  • Cheap flight
I didn't like
  • Refusal to work out a fair plan for money and time lost
  • Poor service
  • Rude liars
#1026547
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