Last year we received 2 vouchers from Spirit Airlines for voluntarily giving up our seats on a grossly overbooked flight from Orlando to Detroit. Before accepting the vouchers we specifically asked what restrictions there were on these vouchers and were told by the Spirit agent that they were good for anywhere Spirit flew and there were no blackout dates. The tickets were good for one year.
So here we are 10 months later and we wanted to use the these vouchers for a winter getaway to California. I check online and there is plenty of seat availability for our travel dates since we are booking well in advance. I call the reservation number and the agent says that there are no seats available. That's odd, because I am looking at their website and there are numerous flight options. Well she tells me that "˜while the vouchers aren't restricted, there are only certain flights they can be used on'. Huh? That sounds 180 degrees from "˜no blackout dates' and "˜can be used anywhere Spirit flys'. I asked to speak to a supervisor who said that I could use the tickets to fly on some other dates, but we would have to leave on a Tuesday and come back Thursday! Are you kidding me? Ticked off I hung up.
So yesterday I decided, okay, maybe I can use these vouchers to fly from Detroit to Chicago, after all they advertise flights for as little as $11 (more on this later). Surely I could use these vouchers on an $11 flight, right? Well, it turns out that after a bit of discussion I could use the vouchers for weekend trip with my wife to Chicago. Great! But then, after confirming all of our personal info, I was asked if I wanted to confirm our seats, $10 each?. Advance bag fee $15 each? With taxes and fees our "˜free' vouchers would have come to $170 out of pocket. For comparison, we can buy regular web fare tickets on Southwest to Chicago for $180, with no baggage fees and, hmmmm, my wife and I don't have to pay extra to sit next to one another.
I told my Tom, my Spirit Airlines reservation agent in India, no thanks. Then I placed the worthless Spirit vouchers in the fireplace. If Spirit is the only flight option that I have I will rent a car.
Product or Service Mentioned: Spirit Airlines Flight Booking.