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Customer service
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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I traveled from Chicago to Baltimore on Saturday 10/17 and the plane was packed with Cubs fans.

I had checked a bag and had a small roller bag that fit the personal item criteria. I got on the plane in Chicago with my bag and stored it no problems.

Coming back on Wednesday 10/21 on a empty plane. I was strong armed by Gate Agent 37553 to pay $100 else I wasn't getting on the plane. My bag fit the criteria in the sample box they had but she told me it had to be horizontal???? If i wanted to get on the plane, I had to pay her right there $100. The plane was 1/3 full. She was rude. When I told her I had no problems with the bag coming from Chicago - she said it didn't matter. She said I could have saved myself $45 if I paid at the gate. I told her the gate agent saw my roller and never said anything and she said I must be lying. This also went after some senior citizens who didn't have $100 to their name.

Product or Service Mentioned: Spirit Airlines Baggage Policy.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Oct 23, 2015.
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