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The worst ever nightmarish experience of my life!!!! The spirit airlines are the frauds of the highest order.

Recently while traveling from Baltimore airport to Orlando my family of four adults checked in with just a pack pack which was inspected and allowed to be carried along by the lady at the counter. After clearing security just as we were about to step into the aircraft, one of the horribly rude staff stopped one of my family meme bee at the gate of the aircraft and asked us to pay for the backpack which was already cleared during check in. The other three members of my family were already seated in the aircraft when she started harassing the other one for making a payment who was about to step into the plane. The worst was yet to come when she fraudulently charges 200$ for just one back pack instead of the 50$ for a check in bag.

On insisting for a receipt of the charge she refused to give us one. As we thought that the nightmare was over and all of us were seated on our seats for the flight to ***, we saw the cops come into the aircraft who asked us get off the plane. On asking what was our mistake they said nothing and simply asked us to de-board without any reason. We were thoroughly humiliated and absolutely aghast at the treatment meted out by the airlines despite having paid 200$ dollars for just one bag.

To add insult to the injury they did not let us book any other flight on Spirit because of which we had to book our flights by another airlines at the airport itself by paying double the cost as we had to fly the same day because of our hotel bookings at Orlando. My whole idea of traveling has changed as we were visiting US for the first time.

Can they ever compensate us for the insult and humiliation apart from the money lost??? An absolute NO to traveling by SPIRIT AIRLINES!!!!

Product or Service Mentioned: Spirit Airlines Baggage Policy.

Reason of review: Pricing issue.

Company wrote 0 public responses to the review from Jul 16, 2016.
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Seattle, Washington, United States #1218941

Yeah i think you may be leaving some details out, like maybe what you were doing to have the cops called and removed from the flight.You probaly threw a fit and were verbally abusive and they had to call the cops.your wrong.

Gaston, South Carolina, United States #1186554

There is only one question: Did the back pack fit within the size and weight guidelines for carry-on luggage? You did not say so, and your reference to the counter person's actions implies that the back pack in fact did not meet the standard.

So once you were caught by the rules YOU AGREED TO you then started to complain. Quite rightly, the airlines threw you off.

This is like robbing a bank and complaining the police were not nice to you when you were arrested.

Gate checked bags are $100.00, so she must have been charging you for both ways - or were there two bags - a "pack pack"

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