Worst customer service!!!! Had to make changes to flight plans due to sudden death of a family member.
Called to see about either a refund or waiving the $125 change fee to use the ticket another time and the representative said that they could not do either. Asked to speak with manager and he informed me the same. Asked to speak to someone above him and he said there was no-one else I could speak to! Really???
What airline doesn't have a fee waiver policy for situations like a death in the family?!?! This was the first and absolutely the last time I book a flight with SPIRIT.....terrible name for them , they obviously have no SPIRIT!!!
Product or Service Mentioned: Spirit Airlines Flight Booking.