One word to describe Spirit airlines. NIGHTMARE.
I would not put my dead dog on a spirit airline to be sent off for burial. On June 16 my boyfriend paid $422.36 for our airline tickets to fly to fl for a cruise I had planned for my 30th birthday this year. The flight was scheduled for Nov 19th. We get to hartsfield airport Nov 19th check our bags in at 9:00.
Our flight was scheduled to depart at 10:15am. We get to the gate only to have there worker (employee id # 38038) tell us that she had given our seats up to two standby passengers. I thought surely she's kidding. I said we'll switch our flights to the next departing one.
She states that all flights are booked and she has one departing at 5:00pm. I inform her my cruise departs at 4 there's no way I can leave Atlanta at 5:00pm. Her exact words were to find another airline to fly with. So now I'm stuck in Atlanta after having paid $422 for flight tickets and $160 to have our bags checked.
We then were able to get last minute flight tickets with delta which cost us $800.00 only to get to fl to find out that my cruise I paid $1700 for had just departed 10mins ago. I then buy 2 American airline tickets to flys us back from fl to ga which cost $350. I get back to Atlanta call spirit airlines to try and get a refund for the flight tickets they refused to give me a refund and stated they have me schechdudled for my retuning flight on Nov 26th. I stated I'm back home bc of your worker I've just missed a $1700 cruise that's non refundable.
The supervisor then started that there was nothing he could do. I RECCOMEND SPIRIT AIRLINES TO NO ONE.
There only goal is to overbook flights and take your money and tell you there is nothing that can be done. A complete and utter NIGHTMARE.
Product or Service Mentioned: Spirit Airlines Flight.
Reason of review: Poor customer service.
Monetary Loss: $2922.
Preferred solution: Full refund.