One word to describe Spirit airlines.NIGHTMARE.
I would not put my dead dog on a spirit airline to be sent off for burial. On June 16 my boyfriend paid $422.36 for our airline tickets to fly to fl for a cruise I had planned for my 30th birthday this year. The flight was scheduled for Nov 19th. We get to hartsfield airport Nov 19th check our bags in at 9:00.
Our flight was scheduled to depart at 10:15am. We get to the gate only to have there worker (employee id # 38038) tell us that she had given our seats up to two standby passengers. I thought surely she's kidding. I said we'll switch our flights to the next departing one.
She states that all flights are booked and she has one departing at 5:00pm. I inform her my cruise departs at 4 there's no way I can leave Atlanta at 5:00pm. Her exact words were to find another airline to fly with. So now I'm stuck in Atlanta after having paid $422 for flight tickets and $160 to have our bags checked.
We then were able to get last minute flight tickets with delta which cost us $800.00 only to get to fl to find out that my cruise I paid $1700 for had just departed 10mins ago. I then buy 2 American airline tickets to flys us back from fl to ga which cost $350. I get back to Atlanta call spirit airlines to try and get a refund for the flight tickets they refused to give me a refund and stated they have me schechdudled for my retuning flight on Nov 26th. I stated I'm back home bc of your worker I've just missed a $1700 cruise that's non refundable.
The supervisor then started that there was nothing he could do. I RECCOMEND SPIRIT AIRLINES TO NO ONE.
There only goal is to overbook flights and take your money and tell you there is nothing that can be done.A complete and utter NIGHTMARE.
Nakeishahu wrote the review because of poor customer service at Spirit Airlines. Reviewer claimed that he or she lost $2922 and wants Spirit Airlines to issue a full refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.