Not resolved

This airline is BACKWARD + very DECEPTIVE. They advertise reasonable rates on line and when you get to the airport,they charge you for ALL your luggage...checked bags AND ALL YOUR CARRYON luggage.

As a disclaimer, they refer you to the "FINE PRINT" on their website. Who the *** checks the fine print when booking travel??

Customer service is NON EXISTENT as I tried to appeal to more senior management personnel and was met with the SAME, SORRY EXCUSE...."You should have read the FINE PRINT on the website"...."it CLEARLY STATES that SPIRIT WILL CHARGE YOU FOR ALL you luggage...checked AND CARRYON!" PLUS.....NOTHING IS COMPLIMENTARY on board. Even water costs $$!!

Company wrote 0 private or public responses to the review from Apr 08, 2012.
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