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Yes its true spirit owes you nothing.You were late regardless of the reason and you broke the contract.Its as always a good idea when booking two airlines to leave hours if not a day in between the scheduled flights so if theres any delays you still make it.Also snacks...
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#1022306
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Sat in emergency row...the stewardess was rude from get go... bad attitude , took her position way above ... didnt give us a chance to pick up my bag off floor ...yelled at me about reading the emergency manual...i smiled at what my bf was saying to me in private , she...
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user32392684
user32392684

Please stop. I watch the the crew fall apart when an elderly man passed out. No one knew what they were doin. No one took a pulse or kept his neck safe .. i work in an emerg...

user32392684
user32392684

Spirit is awful and reviews prove it... i made sure to do plenty of research. Thats a big word to waitress on the sky

1.3
#1015352
Reply to reviews
I was booked on a flight from tampa to atlanta on February 25,2017 after boarding the plane from a 3 hour delay I thought we were finally on our way. Wrong. We were asked to gather our stuff and deplane, they said it was due to flights being diverted from fort...
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Anonymous
Anonymous

Also, air traffic control does exactly that. It decides how many planes *** and land out of an airport, and when weather is bad, they slow down the number of planes arriving/...

Anonymous
Anonymous

Flights being diverted from Ft Lauderdale could ABSOLUTELY have affected your flight. Airports have to be able to handle the flights coming in and if some were diverted it co...

1.1
I liked
  • Plane did not go down in flames
#1014160
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Short Review on November 07, 2016

Spirit Airlines
#950564
2.7
Details
The representative provided me with quick and Awesome assistance
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Billing Practices
Customer service
Discounts and Special Offers
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Short Review on November 06, 2016

Spirit Airlines
#950125
Horrible customer service no concern for customers
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Spirit Airlines Customer Care Review

Spirit Airlines
#946350
Why? Check in lady at the main desk says we can't sit together. Check in lady in front of the door can't change our sits cause the plain is full. We get in the plane it is half full. Why? We are 2 travelers and we have a service animal. WHY? We don't like to be lied to and we were not rude. So my question remains: WHY?
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Spirit Airlines Customer Care Review

Spirit Airlines
#933467
They always delaying flights never on time and when you arrive at your airport everything is shut down and you have to walk miles to get to your termial sucks. Cheap but not even worth it.
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Spirit Airlines left me stranded in Colombia. My Avianca flight from Cali to Medellin was delayed first in Cali and then Bogota, Colombia so I was late for my flight home to Florida. At the ticket counter I expected that they would give me another flight like any other...
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Anonymous
Anonymous

Yeah its always a good idea when flying two different airlines to allow hours if not a full day in between to allow for any possible delays.You missed the flight with spirt an...

Anonymous
HERBERT WALTERS

NOT RESOLVED

1.0
#1010533
Reply to reviews
December 20th, 2016 Greetings, I am a brand new customer of Spirit Airlines, and also a person who travels quite frequently, so good potential for future business. Our first flights on Spirit are set to depart tomorrow, as our family had intended to fly together to...
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Anonymous
Anonymous

Everything that happened is according to Spirits contract. I fly with them all the time so I'm pretty familiar with their contracts. Your family emergency does not change th...

Anonymous
Anonymous

A doctor who thinks he is special. If you want to talk about justice, what about abiding by the terms of the contract you agreed to when you bought the ticket.Can you point ou...

1.0
#986298
Reply to reviews
I am trying to change the name for an existing reservation but was told that I can't because its a) more than 24hrs after the reservation was made and b) that I can't even get my money back if I cancel the reservation. After speaking with three representatives, I still...
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Anonymous
Anonymous

You should have had to pay.It says all funds are non refundable and non transferable(at least without a change fee)you agreed to those conditions.

Anonymous
Anonymous

So you make a mistake on the passenger name on a ticket, get a courtesy refund, and still complain. What a sense of entitlement and self-centered concern. You should be grat...

#985454
Reply to reviews
WORST EXPERIENCE EVER!!! CHRISTMAS WAS RUINED AND AIRLINE SPIRIT COULD CARE LESS. CUSTOMER SERVICE WAS NO HELP. MAKING DEMANDS TO ME TO PROVE MY LUGGAGE WAS LOST AND WHAT'S IN IT. JERKS DO YOUR JOB AND I WON'T HAVE TO DO IT FOR YOU. IF I HANDLED MY JOB THAT WAY I WOULD...
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Anonymous
Anonymous

All airlines loose luggage and all airlines have waiting periods before they reimburse you.They look for your bag in the 100s or 1000s of bags they have that are lost then aft...

Anonymous
Anonymous

Not enough details here.Unfortunately luggage does get lost sometimes. It happens with all airlines. Without knowing the specifics, I'm guessing this is just a whiney compla...

2.0
I didn't like
  • Very poor experience
  • Lost luggage
#981207
Reply to reviews
everyone like yourself and i should all join together as a class action suit, and go after them!!! i am a disabled vet i fought for my country and now i am disabled, i am on a very small income, and even thou they owe me 133.25 not to mention other money, that was our...
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Anonymous
Anonymous

Need more details.This seems like a bogus complaint.Why would Spirit Airlines be asking for a "monthly" payment? And what are you claiming they stole from you?I call BS

Anonymous
Anonymous

"full month payment????" This complaint is makes no sense and is poorly written. Details would help.

5.0
#978822
Reply to reviews
Spirit Airlines sucks in Customer Service, will never use again. Airline had a canceled flight from Orlando to Detroit my home town on a Sunday night. My options were stay in Orlando till Wednesday until they could get me home or they will refund my money in 5-7days...
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Anonymous
Anonymous

This is entirely your problem, not theirs.You pay for water because the flights are cheaper. You can bring your own water, etc. from the airport if you want. The savings ove...

Anonymous
Anonymous

Your choices lead to the problems: you chose an airline that does not have a lot of airplanes or flights; you chose not to stay in Orlando (which is much better than Detroit...

#976217
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Spirit Airlines - CHARGED WRONG, AND THEY DON'T WANT TO REFUND
Spirit Airlines - CHARGED WRONG, AND THEY DON'T WANT TO REFUND
I had a flight on Dec 2. So I tried to online check-in a day before but their webpage was not working! I waited until the day of the flight, and tried to check in with a carry-on bag before I leave my home (fyi if you check in online, a carry-on is $40 but if you do it...
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herbw
herbw

I agree never use Spirit. They left me stranded in Colombia refused to honor my return ticket Dec 27th. I am starting a facebook group against them if your interested. Herb W...

Anonymous
Anonymous

Website errors happen a lot with all companies. It can't be avoided. It was up to you to call Spirit directly and make sure nothing was charged. This is just common sense. ...

1.8
I liked
  • Cheap flight
I didn't like
  • Even water is charged
  • Webpage does not work
  • Customer care is only by email
#975971
Reply to reviews