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Spirit advertises cheap prices for tickets but don’t be fooled, this will come at other expenses. Not only was the baggage fees more expensive than traditional flights, nearly every time I’ve flown with spirit my flight has either been delayed or cancelled. In my most...
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Anonymous
Anonymous

If a flight delay of two hours caused you to miss an interview then you didn't plan correctly. Flights get delayed and it's NEVER for no reason. Just because you don't like ...

1.1
#1167022
Reply to reviews
I planned a trip last December and tried Spirit. Seats are rock hard, like a plastic chair with no padding and you have to pay for a drink onboard. I joined the $9 fare club and was not sent a confirmation or given a copy of anything to reference. Worst flight of my...
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Anonymous
Anonymous

As a member of the $9 fare club for years I can tell you that it CLEARLY states when you sign up that it's an automatic renewal. They don't have to e-mail you as it is automa...

1.5
I didn't like
  • Dishonesty
  • If you charge my card you need to email me first
#1165082
Reply to reviews
Booked tickets in August for flight from Cleveland to Las Vegas on November 15th, returning to Akron on November 21st. Only when I got to the airport on the 21st did I find out Spirit had cancelled my flight, they decided they no longer have service to Akron airport. I...
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#1162547
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Spirit Airlines - Cancelled flight no notification

Spirit Airlines
#1145723
1.0
Details
12/9/2017 Cancelled flight from Tampa to Boston. I can understand a weather cancellation, but when I told the woman at the counter that I never received a notice that the flight was cancelled, she looks at the computer and says. Oh you were notified via email at 757 this morning. When I explained that no email was sent she practically called me a liar! And completely useless helping me reschedule.
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Level of Comfort
Number of Destinations
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Product or Service Quality
Quality of Food
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Value for money
Website

Spirit Airlines - DIRECT PHONE # FOR HILLARY JURGENSEN , Customer Relations

Spirit Airlines
#1131086
1.0
Details
(954)447-7905 If you are having a hard time getting any resolution from Sprits whack customer service agents who just try to slam and defraud their customers at every turn....call the head of Customer Relations DIRECT, HILLARY JURGENSENS AT (954)447-7905
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Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Spirit Airlines - Worst Airline ever. Supervisors are a holes

Spirit Airlines
#1098012
1.5
Details
Cancelled flight weather perfect. People sleeping at airport for days.
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Additional Fees
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website

Spirit Airlines - Always something

Spirit Airlines
#1068663
It's never right. This time it was my lack of TSA PRE ON MY TICKET. It's paid for, it's computer generated. It was not on my boarding pass. I will do my best to never travel Spirit again.
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mary breucker Since I put this but I have one complaining after another and the service was so bad just put it out on Facebook and Twitter and the comment and seeing how page were services customer service is very they're not professionals When you call it seems like...
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Anonymous
Anonymous

Nothing in this complaint makes sense. Try again after you learn how to spell and make complete sentences.

#1162085
Reply to reviews
So I will Start off with a question. What Benefit does the consumer get for booking a round trip ticket with spirit? Answer NONE. It only benefits Spirit. explanation: I purchased a round trip ticket for my daughter . She missed her out going flight. I get that and...
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Anonymous
Anonymous

Your whole complaint is worthless because the fault lies with the person who missed their flight.

1.0
#1156507
Reply to reviews
Spirit Airlines - Spirit the worst airline!
After six hours at the airport (SPIRIT kept us stuck inside of airplane for three hours due to mechanical issues according to the constant speech given by the Capitan) the SUCKY, UNRELIABLE, NO COSTUMER ORIENTED airlines SPIRIT decided to cancel the flight. They use...
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Anonymous
Anonymous

You have absolutely NO idea what issues the weather could have been playing. I'm so tired of hearing people say it wasn't really the weather as though they have a clue. Flig...

1.1
I didn't like
  • Horrible services
#1150138
Reply to reviews
You begin to get the message when you start to make your reservation. You can't just book the flight. You have to go through a maze of constant attempts to get you to book "other" stuff. Then, a confusing offer of some type of package of "extras" that they want you to...
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Anonymous
Anonymous

"You have to go through a maze of constant attempts to get you to book ""Actually, you don't have to do anything. Unless Luca Brasi and The Godfather were there, you could hav...

1.0
I didn't like
  • Carry-on charge
  • Disgraceful pricing scam
  • Attendants
#1147079
Reply to reviews
Took Spirit Airlines round trip Cleveland , Tampa. Cleveland to Tampa was pretty good. Tampa to Cleveland was a nightmare. Ticket and Baggage desk women could speak very poor English and acted like she was doing us a favor letting us travel. Filled out customer review...
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Anonymous
Uncleted

They don't care. They are poor customer contact people.

3.1
I didn't like
  • Wheel chair personnel
  • Icket and baggage personnel
  • Airport personnel
#1143853
Reply to reviews
I just booked I went to get seats the girl said we would not be siting together she wanted me to buy seats big scam then I found out no water no soda nothing AFTER YOU BUY THE TICKET. I WOULD NEVER fly THIS AIRLINE AND I WILL TELL EVERYONE ON MY FACEBOOK page NOT TOO...
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Anonymous
Anonymous

Even the dumbest person alive can't miss the extremely obvious statements of extra costs for the seats, water, snacks, etc. I just popped on Spirit's website and all of this ...

Anonymous
Anonymous

CALL SPIRIT CUSTOMER RELATIONS MANAGER HILLARY JURGENSEN DIRECT AT (954)447-7905....she can help you

Egg Harbor City, New Jersey
I liked
  • S------
I didn't like
  • Lying to customer
  • Marketing gimmicks
#1110100
Reply to reviews
I flew from Las Vegas to Seattle 8/24/17. During the boarding process several passengers were told to pay cash for tgeir carry on bag. Each essentially explained these were the same bags the had on their Spirit arrival flights. These customers later boarded after I had...
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Anonymous
Anonymous

Boohoo. So these people didn't do their research to make sure their bags were the right size - which should have been done BEFORE the trip, but can also be done right at the...

1.3
#1094726
Reply to reviews