Latest review first
Spirit Airlines - NEVER AGAIN
Are used spirit airlines roughly 4 years ago and they lost my luggage I was in Mexico for 24 hours with no luggage. Said I would never fly with them again but circumstances left me with no choice this time. Would you believe they lost my luggage again I’ve flown with this airline only twice and both times my luggage was missed placed. The first time my luggage was returned to me my suitcase was destroyed as well. With not so much as even a sorry. Never again
Company wrote 0 private or public responses to the review from 2 days ago.
Spirit Airlines - Over charged
After we bought our tickets to save money, we realized we were over charged for baggage instead of one price for travel we are being charged for baggage in our connecting flight .. instead of saving money we are paying almost over $500.00 for 4 checked bags .. we have one round trip . How is that possible . All I get is sorry that is the way it is !!!!!! That is a rip off
Company wrote 0 public responses to the review from Dec 11.
Spirit Airlines - Want invoice for trip
Wait time minimum 15 mins for a rep. I just want an itemized invoice for tickets and add-ons.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 26.
they booked me with a 70 min window in Ft Lauderdale coming from Cancun. They closed the doors 3 min early. They made me wait 2 hrs in line to rebook after they stranded me in the airport. Cost me $160 for a Hotel. Their response. We suggest you arrive for your flight...Read more
Company wrote 0 private or public responses to the review from Nov 17.
November 16th Friday flight departing from dtw to MCO was schedule for departures at 5:55pm flight was delayed till 6:15pm After boarding all the passengers in flight and closing boarding doors pilot announced technical difficulties with flight at 6:15pm right at...Read more
Company wrote 0 private or public responses to the review from Nov 16.
Spirit Airlines - Contacting customer service
Contacting customer serviceI’m on able to contact customer service to be able to confirm my reservations
Company wrote 0 public responses to the review from Nov 14.
I found the whole ordeal of booking online awful and was totally duped re baggage and carry on. I paid 100.00 to have a suitcase with me both ways and checked in. I'm going to colder climes. Purse is considered carry on! What a crock. This senior citizen will never fly...Read more
Company wrote 0 private or public responses to the review from Sep 05.
We arrived at our destination @ 9pm, but for some reason, one of the spirit airline plane was in front of us. So we had to wait for 15-20 minutes for them to move. After 20 minutes, the pilot said the plane ahead of us is malfunctioned and needed to be fixed. So we...Read more
Company wrote 0 private or public responses to the review from Aug 23.
I didn't like
- No brain
- Not flexible
Late flight arrived in FLL at 7am. Many customers booked on 7:15. We all jog to gate and the flight is taxiing away. They couldn't be bothered to wait 5 minutes for their own customers getting of their flight. The reps said they CAN'T wait. So they try to find...Read more
Company wrote 0 private or public responses to the review from Aug 22.
Warning: Do Not Book With Spirit Airlines. Yes, they are the cheapest and upfront you will be enticed to purchase the ticket. We did for a family of five on a budget. Worst mistake ever. We ended up spending triple the cost for our trip. Our trip did not end well. Our...Read more
Company wrote 0 private or public responses to the review from Aug 13.
I didn't like
- Flight attendants with poor customer service attitude
- Unprofessional staff
- Unprofessional organization
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