Spirit Airlines

On 12/20/25, I purchased three tickets for a flight from CMH to FLL to take place on 3/27/26. Confirmation number: XXXXX.

At 11 PM on 3/26/26, that flight was canceled, and I was emailed notice. I was asleep. I was emailed at 12:50 AM that I was eligible for a refund. At 1:02 AM, I was emailed that I was rebooked on another flight on 3/28/26.

This was without my consent, was for another day, and was for a flight with a connection when my original flight was direct. At 3:02 AM, I began chatting with Spirit customer service that I would like a refund and not a rebooked flight. I was told no further action was needed and I would receive an email with my refund status within 5 to 7 days. On 4/3/26, I chatted with Spirit customer service again, asking for a status on my refund because it had been over 7 days.

I was again told I would be emailed about my refund within 5 to 7 days, though it had already been 7 days from my flight date. I called Spirit Airlines on Saturday, 4/4/26, and was told I had to call the airline I was non-consensually rebooked to (Southwest) to ask them for the refund despite not making a transaction with them. I called Southwest, and they had no record of a reservation being made for me, despite me providing both my original Spirit confirmation code of CQ5H4H and the confirmation code Spirit provided for my rebooked flight on Southwest of XXXXX. I then called Spirit again (I believe the agent's name was Rose) on 4/4/26 and was told the 'back office team' needed to look into my request since it had been rebooked.

She said that inquiry could take 7 to 21 days. I asked for confirmation of my discussion with Rose via email, and she indicated it would be sent within an hour. I received no such email confirmation. I am requesting a full refund of my original transaction of $2,504.97.

Because it was 4/4/26 and the original flight was supposed to be 3/27/26 and having still not received confirmation from Spirit that I would be refunded, I disputed the original charge with Wells Fargo Visa. If Spirit would confirm my refund, I will take this charge out of dispute so Spirit can avoid a chargeback.

Sunday, 03/22/2026, Sprint cancelled or flight (MK1700, FLL to MYR) with no notice or explanation. "Customer Service" agent abruptly closed her station and took off rather than face me and many other passengers, forcing me to chase her to the ticket counter while pushing my wife in a wheelchair.

She dumped us there and fled, leaving us in the completely indifferent care of Pierline Baptiste, another arrogant "Customer Service" agent, who told me unconcernedly there were no seats available until Tuesday, 03/24/2026.

I demanded to speak to a supervisor, so she slowly sauntered to an office and, after another 10-minute delay, a (presumably) supervisor came out and handed me boarding passes for a flight on 03/23/2026. I had to argue with her to get hotel passes for a room to stay the night, but I finally got coupons for a hotel and Lyft rides to and from the hotel (another story in itself).

Then yesterday, 03/23/2026, after enduring the check-in experience yet again, Spirit Airlines delayed the flight another hour.

Then, as an "apology" for our trouble, Sprint e-mailed an insulting $50 credit each for a future flight, as if a day out of our lives is only worth a lousy 50 bucks.

Hi,

I am writing to request an immediate refund of the $99 gate baggage fee I was forced to pay on December 10, 2025, confirmation BHDKGF (receipt attached).

I want to clarify what happened:

I was traveling with only one personal item: my small handbag.

The additional item the gate agent referred to was not a bag, but a food and beverage bag purchased inside the terminal, which passengers are always allowed to bring on board separately. This is standard across all airlines, including Spirit.

Despite this, the gate agent insisted incorrectly that I had too many bags.

I calmly explained that this was just a food bag, not luggage. She still told me I would not be allowed to board the flight unless I paid $99 immediately.

I felt threatened, pressured, and completely cornered.

This was not only a misapplication of Spirits own policies, but also an extremely disrespectful and unprofessional interaction.

I am requesting:1.A full refund of the $99 fee2.A written explanation as to why I was forced to pay for something that clearly should not have been charged.

This experience was shocking and unacceptable, and I am prepared to escalate the matter to DOT (U.S. Department of Transportation) if necessary.

I look forward to a prompt response.

My experience with this airline was absolutely and still is one of the worst experiences I've ever encountered. In July 2024, I purchased a round-trip ticket from Chicago to Los Angeles direct flights.

I had evacuated from the Eaton fire in January to outside of Chicago, whereupon I was flying back and forth from the Chicago to Los Angeles area every month. I became a super saver member and found the app easy to navigate for the most part. I purchased last-minute tickets and paid the difference in fares, to which when I had to modify or cancel my ticket, the price got placed in a credit. In July when I needed to access this credit, I could not do it without calling customer service.

The customer service requires extensive wait times, over hours, just to reach somebody who was in a different country, who was rude and I'm sure beaten by other customers such as myself who were experiencing what I'm about to explain. Spirit Airlines canceled both of my flights in August 2025; apparently, their policy is I had 24 hours to request a refund back to my credit card. The cancellation came through in an email, whereupon, because it was not caught in time, the amount of $495 went to a credit department that gave me five years to use this credit. I only found this out after hours and hours on the phone between the customer service department, the loyalty department, and some kind of fake supervisor department.

This went on for months as I was trying to get a reimbursement back to my credit card. In addition, I was locked out of my account. I spent hours and hours on the phone between customer service and the loyalty department, to no avail, to get any kind of definition of a solution. I had to go to a chat and wait three hours to get a live representative who would address what was going on with my account, finally confused as to why all of my emails, that I own four of them, were being rejected.

Therefore, anytime I needed to try and modify, I had to go to customer service, thus waiting over an hour just to reach them. What happened next was I decided to take the credit and try to rebook necessary flights between Chicago and Los Angeles. I managed to book two flights. What happened next was a change in flight path.

My four and a half hour flight turned into a six and a half hour flight with a stop layover in Las Vegas. Calling back again, hours of wait time just to get in touch with someone again reviewing the scenario, there was nothing anyone could do. What happened next was the direction to make a complaint, whereupon I did, whereupon I got nothing but a false email probably automated stating that someone would get back in touch with me. What happened next was the flights that I had booked with the credit of $495 indicated that my total credit was $695.

This was in an email received from Spirit. Still not able to access my account or my super saver account, I had to call and wait hours to speak to someone. What then happened was my six and a half hour flight turned into a fourteen and fifteen and sixteen hour flight option only. I called again; I was blocked from creating a new account on my computer and my phone.

When I finally did, I asked my son to see if he could create an account; he was able to very easily. I then went to my son's computer and created a new account with a new name, a new email, a new birthdate, and I was able to create a new account. When I went back to my computer and phone to access this, it blocked me. I had to verify four times and I was able to access this new account.

However, this new account had nothing to do with my old account, my old points, the credits, the new flights. I called again, hours again on the phone, and I was told that I had to go to the website to merge my old account with the new account. At this juncture, still insisting to get anyone to acknowledge that I had no access to my account and that something was grossly wrong, grossly unfair, and since I had used my five-year credit, there was no way they were able to show me or send me anything that indicated what they had sent me showing $695 of flying credit and then proceeded to tell me that if I canceled these flights, I had a year now to use them.

I made a complaint through the Department of Transportation, the Better Business Bureau, and through every executive I could find on the Internet. I complained to Joe Braver of NBC, Gina of Fox, and the Fox network, requesting assistance.

Spirit Airlines has the worst customer service I have ever dealt with. I was on their website to cancel a reservation and waited 3 hours on their virtual assistant to find out they had extended delays even though they told me I had a thirty-minute wait.

After receiving a virtual reply stating 'that we were experiencing higher than usual volumes at this time. Many concerns could be resolved on our 'Manage Travel' page on their website or through their mobile app. If you are still requiring assistance, please message us and we will do our best to service your request,' I decided to call customer service. After waiting 30 minutes, I finally spoke with a human being who was not even helpful.

They wanted to charge me a $100.00 cancellation fee on top of paying $371.00 for the reservation. Are they *** insane? I will never fly Spirit again. Now I understand why rumors have it they are going bankrupt.

Go to *** Spirit! I hope you go bankrupt.