Latest review first
Spirit Airlines - Want invoice for trip
Wait time minimum 15 mins for a rep. I just want an itemized invoice for tickets and add-ons.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 26.
they booked me with a 70 min window in Ft Lauderdale coming from Cancun. They closed the doors 3 min early. They made me wait 2 hrs in line to rebook after they stranded me in the airport. Cost me $160 for a Hotel. Their response. We suggest you arrive for your flight...Read more
Company wrote 0 private or public responses to the review from Nov 17.
I didn't like
- Customer service
November 16th Friday flight departing from dtw to MCO was schedule for departures at 5:55pm flight was delayed till 6:15pm After boarding all the passengers in flight and closing boarding doors pilot announced technical difficulties with flight at 6:15pm right at...Read more
Company wrote 0 private or public responses to the review from Nov 16.
Spirit Airlines - Contacting customer service
Contacting customer serviceI’m on able to contact customer service to be able to confirm my reservations
Company wrote 0 public responses to the review from Nov 14.
I found the whole ordeal of booking online awful and was totally duped re baggage and carry on. I paid 100.00 to have a suitcase with me both ways and checked in. I'm going to colder climes. Purse is considered carry on! What a crock. This senior citizen will never fly...Read more
Company wrote 0 private or public responses to the review from Sep 05.
We arrived at our destination @ 9pm, but for some reason, one of the spirit airline plane was in front of us. So we had to wait for 15-20 minutes for them to move. After 20 minutes, the pilot said the plane ahead of us is malfunctioned and needed to be fixed. So we...Read more
Company wrote 0 private or public responses to the review from Aug 23.
I didn't like
- Not flexible
- No brain
Late flight arrived in FLL at 7am. Many customers booked on 7:15. We all jog to gate and the flight is taxiing away. They couldn't be bothered to wait 5 minutes for their own customers getting of their flight. The reps said they CAN'T wait. So they try to find...Read more
Company wrote 0 private or public responses to the review from Aug 22.
Warning: Do Not Book With Spirit Airlines. Yes, they are the cheapest and upfront you will be enticed to purchase the ticket. We did for a family of five on a budget. Worst mistake ever. We ended up spending triple the cost for our trip. Our trip did not end well. Our...Read more
Company wrote 0 private or public responses to the review from Aug 13.
I didn't like
- Poorly resolved customer concerns
- Unprofessional organization
- Flight attendants with poor customer service attitude
It is way too long .. But not worth it from website, carry on price .. checkin . Flight attendants.. flight delays .. customer service.. Their website is not android or windows friendly..it even stated that the reason i couldn't get boarding pass was because it was not...Read more
Company wrote 0 public responses to the review from Aug 07.
Spirit Airlines - Great experience
I've never had a bad experience with this Airline. Flights are on time. Great prices. Staff at the airport and the airplanes are very good.
Company wrote 0 private or public responses to the review from Aug 03.
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