Spirit Airlines

This was my first time flying Spirit, and I've flown hundreds of times over the last 40 or so years. But I chose this flight because the schedule matched my needs, and price felt fair.

From the moment I arranged my flight online, and created an account, I felt the whole process was really well done.

Self-tagging the bag and dropping off...easy, with the right amount of staff. Gate experience, and boarding...no problem. I liked the Go Comfy option and felt the pricing was good.

Then...a computer glitch, and a long wait for the techs to come and fix it. That just happens; no human error, no bad attitudes.

But the delay was getting so long, they offered us to deplane - which most of us did. We then re-planed, and left...over 3 hours delayed.

The $12 voucher for airport food was a nice gesture. Once back on board, we researched flier rights and policies when a flight arrives over 3 hours behind schedule, published arrival times. Then once in the air, we get an email with a $30 voucher toward a future flight.

This seemed punitive and outrageous.

But then, it got REALLY disappointing when later I was chatting online with customer support to question this paltry gesture. I was told that since I got back on the plane, I was basically accepting the 3+ hour delay, and I didn't have to do that, I could have gotten a full or partial refund, a different flight, etc. Well, yes I DID have to get back on the plane, because I needed to get there.

I asked what options does a person have? What about those who stayed on the plane.

He said, well they, too, were accepting the situation willingly, and Spirit didn't have to offer anything.

I've flown every major airline there is, and I've never experienced such an awful policy. Nice approach to customer loyalty and retention, Spirit.

The return flight was flawless, but the customer treatment from the first flight has really left me questioning Spirit, because, after all, there are plenty of airline choices available.

Now, this is my third attempt to log a legitimate complaint.

No response or acknowledgement from the first 2 tries. You need to get better at this.

The gate agent at LGA pulled me out indiscreetly from the boarding line for a flight that lasted 1 1/2 hours. I'd been told on Spirit's phone line that the dimensions were correct for bringing on board.

I was never told about wheels and handles. The flight was about to depart, yet I was delayed to board it. I had to come up with a hefty payment that I could not really afford. $79, negating all the savings on the low fare I'd gotten!

The same occurrence on the return flight, except that time, I was threatened with the police coming and not getting on the flight. Thanks to another passenger begging the agent to let me board, I got on the flight by the skin of my teeth! Stress, anger, and a loss of $158 and humiliation at the boarding gate, for a short flight and a couple of inches! This is unacceptable.

I've flown for many years, and never paid for baggage, especially that much. I'd like my money back, but Spirit will not consider me. Very unfair policies, and most airlines charge not more than $35.

They ripped me off and I'm pissed. Be sure to measure your bag.

I wanted to reschedule a flight for a month out. There wasnt a single flight option the week before, the week of, or for 2 weeks after.

I asked for a refund and they said the best they could do was a flight credit.

I asked for an exception since I literally cannot use it (I dont fly often) and they said no. I asked to speak to a manager, who said the same thing. I asked them to elevate it further, they said theyll submit a ticket to corporate and in the meantime would cancel my flight so at least I can get a flight credit and maybe a refund later if corporate agrees.

They said corporate will get back to me in 24 - 48 hours. Got an email saying it could be up to 30 days because they have a lot going on.

Went to look at my creditwhere is the $65 I spent on my luggage?!?!?!

Where is the $60.50 I spent on my seat upgrade?!?! I will never fly with them again if I cant get that money back. So much for saving money on a cheap flight. I should have waited to pay my baggage fee and upgraded my seat when I would have checked inbut then it would have been even MORE expensive and the seat may have been gone.

Not okay.

And here I was thinking about opening a credit card with them for miles. No freaking way now.

- I used the live chat feature for customer serviceI think it made them less likely to help because there was no personal connection, couldnt hear my voice, easier to write me off.

Flight was out if atlantic city on 8/4 at 5:30am. I drove from upstate NY at 9 pm to make mine and my kids flight home to fort myers FL.

I checked for updated THE WHOLE DRIVE and NEVER got any. I get to the counter to check in and she tells me oh im sorry didnt you get a messege that your flight was delayed until NOON?!?!?! No, i never got an update in email or text form! So my children and i had to sleep in the airport until our new boarding time.

The flight kept getting delayed but we FINALLY started boarding around 4ish. Everyone gets one the plane and an annoucment comes on the loud speaker and its the pilot telling the WHOLE flight that we were delayed because a flight attendent called out and now unfortunately the pilots were on the clock to long and now couldnt fly. Your airline decided to then unload everyone and cancel the flight completely, telling everyone to go to the counter to re book. The VERY RUDE employee wanted to tell us this was a weather related issue which was a COMPLETE LIE!

YOUR PILOT HIMSELF TOLD US A FLIGHT ATTENDENT CALLED OUT! THIS WAS NOT WEATHER REALTED! very convenient there was a storm in flordia but that was NOT the reason the flight was canceled! Then i was told i could not rebook my flight until AUGUST 7th 3 DAYS LATER!

my kids and i were stranded in atlantic city, there were no rental cars available at the airport or anywere in the area. Your airlines looked at a crying mom with her 2 children and when asked to please help me in some way, vouchers for food or a hotel or SOMETHING! she told me to GET CREATIVE she couldnt help me. You airline STRANDED a mother and her 2 kids with no place to stay, no options other than to rebook the flight 3 days later!

I was told i had to call the help center there was nothing the lovley women at the counter could do. Okay so i call a representative on August 4th to ask for help, i was told she was going to put in a request to get a full refund for the flight but it was going to take 5-7 days which is absolutely bizzare seeing as if i needed the help when you airline stranded me and my kids! So i patient and waited. Now i call today only for your rude employees to tell me a request was NEVER submitted!!!

So i was lied to again! I am fully prepared to get a lawyer and take spirit airlines to court over this. At this point it has been rude employee after rude employee and there has been lie after lie and it absolutely cannot be legal.

I need compensation! I almost lost my job because of this mess and not getting home u til 3 days later!

I work in emergency medicine and i support my family with my job. Your airline needs to make right!

I cant even begin to tell you the finantial crisis this whole ordeal has put my family! Please help make this right!!!

I am very frustrated. I have tried Spirit live chats four times in the past two days and have been unable to reach a Spirit representative.

Today, I started a Live Chat at 9:05 am, it said the expected wait time for a representative was 30 minutes. I'm still waiting on that live chat at 1:00 pm - four hours later. I also used SMS text for a live chat. I started that live chat at 11:15 pm.

It said wait time was 40 minutes. I'm also still waiting on that live chat nearly two hours later. There is no phone or email. I Googled and found this way to submit a message.

I hope someone gets it. I seriously am thinking of canceling my Spirit Mastercard and stop flying Spirit since your customer service is so bad. I am having an issue with vouchers. Here is the issue that I submitted on my Live Chats and never heard back about: 'I did a live chat on 7/26/24 with Carlos regarding reissuing a $50.00 voucher.

He reissued it to me (voucher #554955****360**** for $50.00). In that chat, I mentioned that I had another voucher, a companion voucher for $100.00 that we received from Spirit Mastercard (#536581****550****). I asked 'can the two vouchers be used on the same itinerary?' His response was 'YES. Is there anything else I can help you with today?' I said 'That's great.

Thank you!' That was at the end of the chat. I went to use both vouchers on an itinerary and got the message that the $50.00 voucher could not be used with the $100.00 because it was a companion voucher. The $50.00 voucher should NOT have been a companion voucher because it was given to me after Spirit changed my flights and I had a lot of problems with getting acceptable alternative flights. I want to use both vouchers on the same itinerary now.

Thank you!' It appears that Spirit lied to me about being able to use both vouchers at once, so that's what is upsetting.

I counted on using both on one itinerary. And I don't want to deal with airlines that lie to me and then cause me to spend six hours waiting in live chats (one hour twice yesterday and four hours today).