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I found the whole ordeal of booking online awful and was totally duped re baggage and carry on. I paid 100.00 to have a suitcase with me both ways and checked in. I'm going to colder climes. Purse is considered carry on! What a crock. This senior citizen will never fly...
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Anonymous
Anonymous

You should probably stay away from computers. There is no possible way anyone with eyes could miss the carry-on fees and sizes. A purse is considered a free personal item and ...

#1347290
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We arrived at our destination @ 9pm, but for some reason, one of the spirit airline plane was in front of us. So we had to wait for 15-20 minutes for them to move. After 20 minutes, the pilot said the plane ahead of us is malfunctioned and needed to be fixed. So we...
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Anonymous
Anonymous

I don't understand when you say "I got insurance for accidental death or dismeber.Iwould rather do that then sit around for 2 hours".what does that even mean?you would rather ...

Anonymous
Anonymous

"let us use one of the many open gates?" That is the dumbest thing I've heard in a long time. Look what happened when one plane was out of position. What do you think would ha...

1.9
I didn't like
  • No brain
  • Not flexible
#1336848
Reply to reviews
Late flight arrived in FLL at 7am. Many customers booked on 7:15. We all jog to gate and the flight is taxiing away. They couldn't be bothered to wait 5 minutes for their own customers getting of their flight. The reps said they CAN'T wait. So they try to find...
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Anonymous
Anonymous

Its all about costs.It literally costs the airlines 1000's thousands of dollars every MINUTE a airplane is delayed.so 5 minutes could have cost them $10,000.Also if they wait ...

Anonymous
Anonymous

I love these complaints. You whine because they wouldn't wait and then followed the clearly laid out procedures for late/delayed flights (just checked - it's all right there o...

3.0
#1335873
Reply to reviews
Warning: Do Not Book With Spirit Airlines. Yes, they are the cheapest and upfront you will be enticed to purchase the ticket. We did for a family of five on a budget. Worst mistake ever. We ended up spending triple the cost for our trip. Our trip did not end well. Our...
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Anonymous
Anonymous

What was the reason for cancellation?if it was something out of the airlines control like weather airlines will not compensate or pay for lodging.

1.0
I didn't like
  • Unprofessional staff
  • Flight attendants with poor customer service attitude
  • Poorly resolved customer concerns
#1328979
Reply to reviews
It is way too long .. But not worth it from website, carry on price .. checkin . Flight attendants.. flight delays .. customer service.. Their website is not android or windows friendly..it even stated that the reason i couldn't get boarding pass was because it was not...
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Anonymous
Anonymous

You should read the contract better next time

1.0
#1323974
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Spirit Airlines - Great experience

I've never had a bad experience with this Airline. Flights are on time. Great prices. Staff at the airport and the airplanes are very good.
4.8
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Level of Comfort
Number of Destinations
Price Affordability
Product or Service Quality
Quality of Food
Staff
Value for money
Website
#1320390
Reply to reviews
Unacceptable delay prior to departure. Unacceptable delays sitting on runway for 2 hours upon landing. We were informed from pilot that Logan Airport did have not a open gate available so that we could depart airplane. We would have a 30-45 delay. Pilot announced after...
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2.0
I liked
  • Attendents on board
I didn't like
  • Delays
#1318504
Reply to reviews
Charged me for a seat and a bag when i had an option for me for a free seat choice and a free check in bag.
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Anonymous
Anonymous

Nowhere is there an option for a free seat choice and checked bag. Nowhere. You were clearly misreading it. I book with Spirit often and their website is not complicated. I'm ...

2.2
#1307116
Reply to reviews
Spirit Airlines - Bad experience with Spirit Airline especially for me as an i
I had a really horrible experience with Spirit Airline. This is how everything happened. My wife, my sister and I were happy to go on vacation from 06/19/18 to 6/25/18 to the Dominican Republic with spirit airlines. When we were checking in our bags nobody helped us...
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Anonymous
Anonymous

You must have been late.if so its 100 % your fault

Anonymous
Anonymous

Were you late.?

#1284954
Reply to reviews

Contact Spirit Airlines

Mailing Address:
FREE SPIRIT Member Services
2800 Executive Way
Miramar, Florida 33025
United States
Phone:
(801) 401-2222
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Spirit Airlines - Check bags

I paid for check bags , my son did have to check his bag in . I think I deserve a refund
#1283525
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