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Alexia W Lth
Verified Reviewer

I'm curious to know why Spirit Airlines offers such affordable costs

Top question

I'm curious to know why Spirit Airlines offers such affordable costs. I've noticed that your prices are often lower compared to other airlines. Could you please explain why Spirit Airlines is known for being budget-friendly?

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Maggie Grant

Travel Expert

Spirit Airlines is able to offer affordable fares by adopting a low-cost business model. They focus on providing essential services while allowing customers to personalize their travel experience through optional add-ons. By operating efficiently, streamlining operations, and optimizing routes, Spirit Airlines passes on the cost savings to the customers. If you have any further questions, the dedicated Spirit Airlines Customer Support team is available to assist you.

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Chris Damon

Spirit's "Hidden" bag fees at the gate are frustrating. Any tips?

I was sure my bag fit the sizer, but they charged me anyway. I'm looking for any tips on how to avoid these surprise costs next time.

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Ron F Drs

I am not a fan of spirit BUT you need to buy your bags before the day of the flight.....I have used Spirit for the past 2 yrs..basically every 2 months and the flights have been on time 95% of the time. The flights are th cheapest if you use there savers club mode and use the points they give you for all purchases.....flight and bags....so my flights are usually under $100

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Olga B Ost

Dont use Spirit airline. Worst company ever. If you look at all the extra costs they charge you, it is actually cheaper to fly American Airlines. Plus, the take-off is always late. Flew with them 6 times, never took off on time. The customer servise is trash, the flight attendants are horrible. Just fly a different company.

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Lisa M Nfu

Death certificate

Does spirit airlines offer discount for death of a parent? Need to travel on 11-29 for memorial service

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Guest

Sorry to hear about your loss, I hope u were able to attend the services. unfortunately Spirit isn’t concerned about any of the passengers nor their family.

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RICHARD F Tix
Verified Reviewer

How do I make a reservation described below?

Two people want to leave from different air ports and arrive in Huston, TX the same day and about the same time. One is leaving from Portland, OR and the other can leave from either Long Beach, CA airport or LAX.

We would like to fly around April 10 to 15 and need round trip tickets.

Please contact me at 503-303-****. Richard Freeman.

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Maggie Grant

Travel Expert

The flights can be booked at spirit.com. If you need any assistance with the reservations, please contact the Spirit Airlines customer care team:
  • by SMS at 48763;
  • via the support form at customersupport.spirit.com/en-US/inquiry/.

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john k Kjq
Verified Reviewer

recently had a flight cancelled how do i get a refund

snow storm hit philadelphia on thurs 2/18 flight 1481 phi to myrtle beach and my credit card hasn't been credited yet. How do i get this done

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Maggie Grant

Travel Expert


According to Spirit FAQs if your flight has been cancelled, they will proactively send a reservation credit for the full value of your reservation. For other options, including a refund, please contact Spirit Airlines customer service by phone at 855-728-3555.

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Robin J Zdb
Verified Reviewer

What are your requirements to travel on your airlines with the COVID-19 issues during 2/25/2021

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Maggie Grant

Travel Expert

According to the Spirit Airlines information center, every traveler 2 years of age or older must provide a negative COVID-19 test result that has been taken within three days preceding their flight's departure. Spirit requires appropriate face coverings during the entire journey.

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Asher K Gxe

How can I retrieve a previous confirmation Number. Round trip from Latrobe 11/18 to Fort Myers and return to Latrobe 11/30

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Maggie Grant

Travel Expert


According to the Spirit Airlines help section, you should receive a confirmation email within 24 hours of completing your reservation.
To get a copy of the confirmation receipt, you should follow these steps:
  • log into your account at spirit.com;
  • go to My Trips tab;
  • enter your last name and confirmation code;
  • click the View Your Receipt link on the Reservations Summary page.

To get more information about your confirmation number, please contact the Spirit Airlines customer care team:
  • via the company's social networks.

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carah y

why can I not check in for my flight tomoroa I had a round trip and can't access my flight home

no idea

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Maggie Grant

Travel Expert

According to the Spirit Airlines customer support section, there are cases when guests may not be able to complete check-in online. If this happens, it should be possible to check-in at the airport ticket counter.
To get more information about the reasons why you could not check-in for your flight, please contact the Spirit Airlines customer care team:
  • via the support form on the Spirit Airlines contact us page;
  • via the company's social networks.

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Sharron G Zgb

I have a 5 lb dog, can he fly with me on a plane?

My dog helps me with emotional support.

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Zenovia Udh

So when did Spirit start flying international?! Let me answer that for you: NEVER. This from a Travel Expert? Umm

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Maggie Grant

Travel Expert

According to Spirit Airlines FAQs Spirit Airlines does not transport pets in Cargo at any time.Spirit Airlines does not accept animals on international flights, except in the case of service animals. Spirit only allows small domestic dogs, domestic cats, small household birds and small domestic rabbits on the aircraft. The combined weight of the pet and carrier may not exceed 40 pounds.

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Tamika C Aeb

What other forms of id are accepted?

My husband lost his id and boarding a flight sat. What other forms of id are accepted?

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Maggie Grant

Travel Expert

According to Spirit Airlines Support, if you are 18 years of age or older, you are required to show a valid U.S. federal or state-issued photo ID in order to be allowed to go through the checkpoint and onto your flight.
A list of valid IDs or documents includes the following:
  • Driver's licenses or other state photo identity cards issued by Department of Motor Vehicles;
  • U.S. passport;
  • U.S. passport card;
  • DHS trusted traveler cards;
  • U.S. Department of Defense ID;
  • Permanent resident card;
  • Border crossing card;
  • State-issued Enhanced Driver’s License;
  • Federally recognized, tribal-issued photo ID;
  • HSPD-12 PIV card;
  • Foreign government-issued passport;
  • Canadian provincial driver's license or Indian and Northern Affairs Canada card;
  • Transportation worker identification credential;
  • U.S. Citizenship and Immigration Services Employment Authorization Card;
  • U.S. Merchant Mariner Credential.

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Julius D Fio

How can I get my refund

My flight was cancelled due to the virus

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1 comment
Maggie Grant

Travel Expert

According to Spirit Airlines FAQs, if your flight has been canceled, they will send a reservation credit for the full value of your reservation. For other options, including a refund, please contact Spirit Airlines customer service by text at 48763 or WhatsApp directly at 801-401-2222 with "Hello".

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Irma R Tco
Verified Reviewer

Are they changing my fly

We are flying to San Juan Puerto Rico are we going or not

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Maggie Grant

Travel Expert

According to Spirit Airlines FAQs, click Flight Status and enter the flight date, city pairs and click "Check Status". All flights scheduled for that date will appear.

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Glynis M Jgt

What are the baggage charges for charter flights

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Maggie Grant

Travel Expert

According to Spirit Airlines FAQs, one personal item that fits in the smaller sizer box (like a small backpack) is included with your ticket. Anything larger like a standard carry-on or checked bag will need to be paid for. Current prices are available on the company's website.

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Isa s Nnr

Traveling with a infant under 2

I’m the mother traveling with my baby What documents do I need for the infant under 2

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Maggie Grant

Travel Expert

As stated on seatmaestro.com, Spirit Airlines reserves the right to request documented proof of age for any passenger 2 years of age or younger. You must be prepared to provide documentation (such as the child’s birth certificate or passport) upon request.
To get more information about the Spirit Airlines flying with babies policy, please contact the company customer care team by phone at 1 80*-401-2222.

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Peter L Fiz

Can I carry on a umbrella that is longer than 22 inches?

I also walk with a cane which is also longer than 22 inches. I believe that isn't a problem. Not sure about an umbrella.

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Maggie Grant

Travel Expert

According to the 'What is Spirit Airlines' (NK) carry-on baggage policy?' article posted on seatguru.com, umbrella and assistive devices (wheelchairs, walkers, crutches, strollers, child restraint seats, etc.) do not count towards your carry-on allowance.
To get more information about the Spirit Airlines carry-on baggage policy, please reach out to the company customer care team. The Spirit Airlines contact information is available at customersupport.spirit.com.

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Dinh n Nks

Do I have to pay when I do check in at kiosks

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Maggie Grant

Travel Expert

As stated on jessetters.com, you can print your boarding pass at the Spirit Airlines kiosk for free. Spirit Airlines may charge $10 to print your boarding pass with a gate agent.

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Deena b Qdh

Can I change my bag from carry on to check in

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Maggie Grant

Travel Expert

As stated on thepointsguy.com, it is cheaper to pay for bags during booking on Spirit’s website, while paying at the gate is the most expensive. According to the 'How do I add bags to my reservation?' details posted on customersupport.spirit.com, if you are accessing your reservation more than 24 hours prior to departure, simply go to the My Trips tab and follow the instructions to access your reservation.
If you are accessing your reservation less than 24 hours prior to departure, simply go to the Online Check-in tab and follow the instructions to access your reservation.
To get more information about the Spirit Airlines baggage allowance policy, please contact the Spirit Airlines customer care team by phone at 1 80*-401-2222.

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William F Pin

I am cancelling my flight from BOS to RSW on Jan. 8 2020.

The Conf. # JEQCRG because of illness. Is there any refund do to illness?

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Maggie Grant

Travel Expert

According to the Spirit Airlines Help section, customers who book non-refundable reservations, and do not add travel insurance to their reservation are subject to the terms and conditions of their booking.

Exceptions may be available for a refund of an unused portion upon the death of the passenger prior to or during travel. It is possible to cancel a Spirit Airlines ticket. Refunds are allowed for reservations made 7 days (168 hours) or more prior to your departure, provided that you make the refund request within 24 hours of your initial reservation.
To get more information about the Spirit Airlines cancellation policy, please contact the company customer care team by phone at 1 80*-401-2222.

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Cathleen G Arc

Extend ticket

How much does it cost if I want to extend my trip?

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Maggie Grant

Travel Expert

According to Spirit Airlines FAQs, if you are changing your flight, you have to pay only a few bucks without paying the flight difference. Spirit airline charges a $90 fee for cancellations or changes that you need to pay when booking a changed flight over the web and $100 for those who change their flight over the phone or at the airport. The fee is $110 for award flights. There’s no fee to vary or cancel a flight ticket within the twenty-four hours if your flight has a minimum of seven days before the departure.

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Harvey F Msf

How do I book a flight for a child

I’m trying to book a flight for myself and my grand child. She is flying one way.

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Maggie Grant

Travel Expert

You may book a flight for you and your grandchild online at Spirit Airlines following the link https://www.spirit.com. Please note that you can change or cancel your flight, and add extras like bags or seat assignments. 

If you need any assistance with booking, please contact Spirit Airlines Customer Service by phone at (801) 401-2222.

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