State: Nevada City: Las Vegas Product: Spirit Airlines Flight Clear all filters (6 of 231 reviews match)
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1.6
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Update by user Jun 11

I suffered from an anxiety attack during boarding the flight attendants escorted me off. They showed empathy they also told me if I went online and filed a request for a refund with proof of my disability they will reimburse me. That did not happen they insulted me by...

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2 comments
Anonymous
#1713770

Aren’t spirit flights non refundable?And didn’t you agree to the terms and conditions??

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Review
#1556069 Review #1556069 is a subjective opinion of poster.
Service
Spirit Airlines Flight

Spirit Airlines in Las Vegas, Nevada - Never book with spirit vacations

1.0
Details
i booked a vegas vacation thru spirit airlines, i do not mind flying them, but i will never book a vacation again. they hide the fine print. they do not tell u that there are 20.99 plus taxes that the hotel is going to charge for the week. my room was originally 97 for the week. then 94 bux more in taxes and extra resort fees too..... if i had known that i would have gone to el cortez website directly and spent half of what i spent here at stratosphere. the extra taxes and fees doubled the price of my room.
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Review
#747417 Review #747417 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Reason of review
Pricing issue
Loss
$94
Preferred solution
Price reduction

Spirit Airlines in Las Vegas, Nevada - DO NOT FLY THIS AIRLINES

They overcharge for everything and do not refund for their mistakes. Their baggage charges are outrageous and their online system charges you for services you do not order. They charge you for water on the flight. this is the worst airlines to fly because they do not have any customer service and they do not even care if you are pleased or not. I will never fly with them again because they are dishonest and want to rip you off by charging you for services that they do not perform and then not have a way to return your money.
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Review
#439886 Review #439886 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Loss
$40

Spirit Airlines in Las Vegas, Nevada - What's Customer Service

I have always been a cheerleader for this "cheap" airline. For short travel with no real luggage it is great. Flight attendants have always been nice, no real long delays, easy travel, not bad. My real issue is their customer service outside of the actual travel. You have no option to speak with a representative that can "understand" or "comprehend" your situation. They follow their written script and when they don't understand they say sorry, sorry, sorry. They are have no authority to make decisions or really empathize with their customers and can offer no compensation for anything. There seems to be no option to go higher than an "outsourced" customer service supervisor, who cannot send emails to confirm policy, nor can give you the name, phone number or contact information for anyone who CAN help. I am not one who usually criticizes the "outsourced" customer service, but I have never hit a wall like with this outfit. When you call the corporate office for Spirit Airlines, unless you have the secret extension number, you are DISCONNECTED! I understand that they have "cost saving" ideals to keep our costs low, but REALLY? I went from a happy traveler with Spirit, and a cheerleader for them, to be careful of this company who hides from its customers and makes it very hard to get resolutions and really offer customer service. I guess I learned my lesson in the end, you get what you pay for. Not much!
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#382816 Review #382816 is a subjective opinion of poster.
Service
Spirit Airlines Flight

Spirit Airlines in Las Vegas, Nevada - DO NOT BOOK WITH SPIRIT!!! RIPOFFFFFFFF!!!

bought two tickets. paid 120.00 for baggage!!! unreal! Then one of the parties could not travel. I called them to see if i could rebook at another time. NOPE... they were taking all but 23.00 of my money paid that I could use towards a future flight. HAHAHAHAH.... haven't even gotten on the flight yet to experience all the *** you all have, and I KNOW I will never book with them again. SOUTHWEST all the way baby!!! They've accomodated me many times before when I needed to change or cancel a flight. They understand that things happen. Spirit is obviously out for a quick buck, which never goes far in business.
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Review
#375764 Review #375764 is a subjective opinion of poster.
Service
Spirit Airlines Flight
Loss
$190
Ok I never write reviews but I could not let this one slide by. I'll get straight to the point, first Spirit airlines are the dirtiest airline I have ever seen. They had the flights on the board all screwed up so people didn't know if they were coming or going. Once we...
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2 comments
Anonymous
#469025

i will never use this airline again. the cancelled the flight and just reimburse the cost of the flight nothing else. no apologies and no other opion down beware of booking with this company they can cancel fights and leave you stranded

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#269306 Review #269306 is a subjective opinion of poster.
Service
Spirit Airlines Flight

Contact Spirit Airlines Customer Service

Mailing Address:
FREE SPIRIT Member Services
2800 Executive Way
Miramar, Florida 33025
United States
Phone:
(801) 401-2222
All Spirit Airlines Contacts