I bought my first Spirit Airlines tickets to save $100 versus another airline, on just simple flights between San Diego and Denver for a conference.
Today is my outbound. At 6A the first e-mail comes that the first leg of my trip is delayed almost three hours, making me miss my connecting flight but not even mentioning that fact.
Shortly thereafter comes the second e-mail that the second leg of my flight is now delayed so that I arrive at DIA after midnight four hours late, to prep for a 7A breakfast and three days of speaking at an event.
So I call Spirit Airlines. On hold for over an hour on the first call without ever speaking to a human, on hold for almost an hour on a second call after eight layers of phone tree to customer service, without ever speaking to a human.
I already can't stand this airline and haven't stepped onto a flight, as it's ruined what was supposed to have been a simple flight -- with delays I have not seen in years and years and years on any other airline.
And all other reasonable flights are sold out so I have no choice but to continue. Unless they e-mail again that the flights are cancelled, in which case I'll actually miss my event.
I can't even write how I really feel about this today. Extremely unprofessional customer experience.
This person wrote the review because of poor customer service of flight from Spirit Airlines. Reviewer claimed that he or she lost $750 and wants Spirit Airlines to offer any options to resolve the issue.
The most disappointing in user's experience was on hold over an hour - twice, never spoke with a human, got no help to rebook flights and delay e-mails day of flights. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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