I bought my first Spirit Airlines tickets to save $100 versus another airline, on just simple flights between San Diego and Denver for a conference.
Today is my outbound. At 6A the first e-mail comes that the first leg of my trip is delayed almost three hours, making me miss my connecting flight but not even mentioning that fact.
Shortly thereafter comes the second e-mail that the second leg of my flight is now delayed so that I arrive at DIA after midnight four hours late, to prep for a 7A breakfast and three days of speaking at an event.
So I call Spirit Airlines. On hold for over an hour on the first call without ever speaking to a human, on hold for almost an hour on a second call after eight layers of phone tree to customer service, without ever speaking to a human.
I already can't stand this airline and haven't stepped onto a flight, as it's ruined what was supposed to have been a simple flight -- with delays I have not seen in years and years and years on any other airline.
And all other reasonable flights are sold out so I have no choice but to continue. Unless they e-mail again that the flights are cancelled, in which case I'll actually miss my event.
I can't even write how I really feel about this today. Extremely unprofessional customer experience.
Reason of review: Poor customer service.
Monetary Loss: $750.
Preferred solution: Let the company propose a solution.
I didn't like: On hold over an hour - twice, Never spoke with a human, Got no help to rebook flights, Delay e-mails day of flights, Too late for other airline seats.