Spirit Airline's online check-in web page refresh with long-delay and/or crashes when refusing added-charge services or NOT $9 Club member. Spent close to 1 hour of time just to get to the Boarding Pass Printing stage and Checked-Baggage requests were omitted.
Spend additional time on the phone to cancel the online check-in and re-start the process again. This also experienced on the previous trip earlier this year but to a lesser degree. Recommendation to the airline: 1. Form and/or Validate Website Usability Quality Improvement Group with both vice-president level and consumer advocate members 2.
Quarterly review of WUQIG's top 5 issues 3. Set strict timeline of 90-day resolution or escalte to Vice-President of Operations
Product or Service Mentioned: Spirit Airlines Website.
Reason of review: Order processing issue.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
I liked: Airport locations.
I didn't like: Website slowness, Constant bombardment to up-sale, Computer systerm error.