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Spirit Airline's online check-in web page refresh with long-delay and/or crashes when refusing added-charge services or NOT $9 Club member. Spent close to 1 hour of time just to get to the Boarding Pass Printing stage and Checked-Baggage requests were omitted.

Spend additional time on the phone to cancel the online check-in and re-start the process again. This also experienced on the previous trip earlier this year but to a lesser degree. Recommendation to the airline: 1. Form and/or Validate Website Usability Quality Improvement Group with both vice-president level and consumer advocate members 2.

Quarterly review of WUQIG's top 5 issues 3. Set strict timeline of 90-day resolution or escalte to Vice-President of Operations

Product or Service Mentioned: Spirit Airlines Website.

Reason of review: Order processing issue.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I liked: Airport locations.

I didn't like: Website slowness, Constant bombardment to up-sale, Computer systerm error.

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I fly Spirit exclusively and have never had this issue and I am not a $9 fare member and don't use the extra add'ons very often. Anytime you are dealing with the internet you take a chance of things being slow and airlines are extremely busy, so being on hold while dealing with these issues is normal.

My advice is to check in at the airport with one of the kiosks. Still free and much less likely to have an issue.

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