I flew from Las Vegas to Seattle 8/24/17. During the boarding process several passengers were told to pay cash for tgeir carry on bag.
Each essentially explained these were the same bags the had on their Spirit arrival flights. These customers later boarded after I had been seated for some time. They were carrying their belongings in several small thin waste basket bags. One women was in tears, sobbing and said Spirit made them leave their luggage at the gate and put their belongs in bags.
The bags were already rearing and their belongins were falling out as they tried to get to their seats. The woman who sat across from me was trembling and crying for at least an hour. The flight was less than a third filled. The iver head bins were nearly empty.
Mine was the knly bag in my bin. While I understand that Spirit recently deemed carry on bags that all other airlines allow as too large, the humiliation of these customers was ridiculous and cruel. It made even my experience as a person observing this very unpleasant. Im sure Spirit does not care, the employees who allowed them to get on the departure flight will likely be reprimanded when these peole file their complaints, but the transfer to garbage bags was illogical.
They had to board with multple bags when you are knly "allowed"one according to policy. This made no sense, was totally unnecessary on a flight with multiple empty overhead bins and made for a very unpleasent trip.
Product or Service Mentioned: Spirit Airlines Customer Care.
Reason of review: Poor customer service.