Contact Spirit Airlines Customer Service
How to Reach a Person at Spirit Airlines
Verified Contact Information
Toll-Free Number:
-
1-877-728-3555Guests Traveling With a Disability
General Info:
-
1-855-728-3555
Investors/ Franchising:
-
1-954-447-7920
Legal:
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1-866-395-2920Privacy Inquiries
Spirit Airlines Emails:
Customer Service
Investors/ Franchising
Media
Spirit Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Spirit Airlines Phone Number
1 (877) 728-3555
Average Hold Time
00:03:12
Average Calls duration
6 minutes
Most Popular Spirit Airlines Email Address
spirit@marglobal.com
Spirit Airlines Live Agent Availability
25% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
Call Volume by Day
View full overview ›
Spirit Airlines Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Spirit Airlines Phone Number | 1 (877) 728-3555 |
| Average Hold Time | 00:03:12 |
| Average Calls duration | 6 minutes |
| Most Popular Spirit Airlines Email Address | spirit@marglobal.com |
| Spirit Airlines Live Agent Availability | 25% of callers successfully reach a real person |
| Issue Resolution Rate | Low (9% reported full resolution) |
| Spirit Airlines Customer Service Rating | 4 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 89% phone, 11% email |
| Common Reasons for Contact | Request for information, return/ replace and activation/ cancellation |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Spirit Airlines | First and last name, email or order id or tracking number |
Call Volume by Day
Contact Information
Spirit Airlines Website:
Spirit Airlines Help Center:
Corporate Office Address:
Spirit Airlines, Inc.
2800 Executive Way
Miramar,
Florida
33025
United States
Summary of Spirit Airlines Customer Service Calls
18.7K
TOTAL
CALLS
CALLS
05:51
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Spirit Airlines?
Request for Information Question:
- “I do not have a real id. I can not get one until July. I need to fly out to help with my mother”
- “Confirming fight”
- “To request a wheelchair”
Activation/ Cancellation Question:
- “Flight cancelled”
- “Need to rebook my flight it was canceled this evening was leaving red eye flight 610 from Dtw To Atlanta 6:50 a.m. I have a important event on May 2nd can't be missed!”
- “Flight cancellation”
Return/ Replace Question:
- “Change reservation”
- “Need to change flite to the 14”
- “Flight change without notification”
Product/ Service Question:
- “Booking issue”
- “Report, complain for a person.”
- “The check in is not working”
Payments and Charges Question:
- “They charge my doble for my fly to armenia colombia today 4 /15/2026”
- “Credit denied”
- “Didn’t get credit for baggage on cancelled flight”
Refund Question:
- “Refund”
- “Refund for ticket”
- “Want my money back please”
Shipping and Delivery Question:
- “Delayed flight missing connecting”
- “Have not received my refund!!!!! I need to book another flight to Nashville from Las Vegas”
- “Lost item”
Account Question:
- “I need to recovered my bags on Huston”
- “Verify plane tickets”
- “ProblMs with booking and savers account”
Staff Question:
- “Customer service”
- “Need info for service animal”
- “Service dog seat not allowed for today but approved”
Cards Question:
- “Changed address and credit card declined”
- “New card”
- “Why r u guys trying to take money from my card”
Website/ Application Question:
- “My app says my flight is not active”
- “Website not working”
- “Hard to navigate site with ALL the “extra” questions and charges…leaves u feeling extremely frustrated and when u can’t easily “chat” with a human to change a flight…won’t use spirit again. Saved no money in the end!”
Employment Question:
- “W2”
- “Job interview”
- “Want to know if you have a position in aircraft cleaner for employment”
Other Question:
- “Refound mony”
- “Free spirit”
- “Notice from spirit”
Compare Spirit Airlines Customer Service To
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Spirit Airlines