Update by user Oct 06
Never mind re review. Who I should blame are the terrorist of 9/11.
They forever changed how we travel. I do believe however, we need transparency in pricing instead of the feeling we are getting nickel and dimed. Also I do not appreciate being called stupid because I didn't grow up with computers and smart phones. I booked with a company that then gave me the number to call for baggage fees.
It was automated so no answer at the time and the longer I waited the higher the baggage fees. I was upset because most women carry purses and why should I only get this for my free carry on? Anyway I just wanted to tell you I do believe the airlines are listening to consumers and are doing the best they can! Thanks Spirit.
I am doing the best I can also in high tech times. Signed Senior
Original review posted by user Sep 05
I found the whole ordeal of booking online awful and was totally duped re baggage and carry on. I paid 100.00 to have a suitcase with me both ways and checked in.
I'm going to colder climes. Purse is considered carry on! What a crock. This senior citizen will never fly Spirit again.
It's your job to handle luggage and you've taken the joy out of taking a trip. I will tell everyone I know about this and hopefully save them from such a stressful upsetting experience. You cannot fit cold weather appropriate attire in a small carry on! It's a wonder they get anyone to fly with them.
Customized travel- for who?
Not this old lady or any of her friends and family!! Please remove the smiley face on this page as I am not happy!