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You begin to get the message when you start to make your reservation. You can't just book the flight.

You have to go through a maze of constant attempts to get you to book "other" stuff. Then, a confusing offer of some type of package of "extras" that they want you to purchase. Lastly, the weight restrictions on checked baggage is unnecessary and unreasonable. Who weighs their bags to see if our clothes weigh too much and what difference does it make if they fit in a reasonable size bag.

After you board their flight, you will soon see why your fare was "cheap". The attendants are the bottom of the barrel. Impolite, officious and arrogant. They are there to please themselves and not their "guests".

No establishment that caters to the public would employ, or keep such people employed if they wanted to stay in business.

Cheap fare: maybe not so cheap by the time they get done with you? Cheap help!= Poor customer service, and poor flight performance.

Product or Service Mentioned: Spirit Airlines Flight Attendant.

Reason of review: Poor customer service.

Monetary Loss: $440.

Preferred solution: NOTHING. WANT THEM OUT OF BUSINESS OR TO AT LEAST STOP HARASSING CUSTOMERS.

I didn't like: Attendants, Carry-on charge, Disgraceful pricing scam.

Company wrote 0 public responses to the review from Dec 12, 2017.
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Anonymous
#1406620

"You have to go through a maze of constant attempts to get you to book ""

Actually, you don't have to do anything. Unless Luca Brasi and The Godfather were there, you could have hit that X button and your browser and booked with someone else.

After all those negatives, you hit the agree to terms button anyway.

How much sense does that make?

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