I had a really horrible experience with Spirit Airline. This is how everything happened. My wife, my sister and I were happy to go on vacation from 06/19/18 to 6/25/18 to the Dominican Republic with spirit airlines.
When we were checking in our bags nobody helped us until over 15 minutes that a young lady that work there came to help us without success and then she told us to go at the counter so that the person there can assist us checking our bags in but something was happening in her system that they made us miss the flight.
After making us wait over 1 hour they told us that they have to rebook the flight for the next day at the same time. That pissed me off because it was their fault. We had to stay in a motel 6 in Philadelphia and pay the night with my own money.
The next day we woke up and got there early again. They made us pay almost 300 dollars for our 4 luggages and a piano as a luggage because appereantly they said that our flight to Dominican Republic was a connecting flight from phili to Atlanta and from Atlanta to Florida and from Florida to Dominican Republic and I said ok, although that was a lot of money but the horrible thing happened when we were about to take our next flight from Florida to the Dominican Republic. When we were about to board the plane one of their staff a young lady told us that she can not let us board the plane because our luggages were not in the plane and we asked why but she left us and another young lady made a call and after she called someone she told us that our luggages were not in the plane and that she will have to rebook another flight to our destination. Me and my wife were really mad but this nightmare doesn't end here.
The young lady came out saying that the next flight with spirit airline was the next day at the same time but we told her that we can not miss a second day because of their fault and that there was no reason of problems with my luggages because they made me pay a lot of money and that we cannot m
iss a second day again because of them. So then she said that the next flight was with Jetblue with a stop in San Juan Puerto Rico and arriving in the Dominican Republic the next day at 7am and because we didn't have any choice we had to take that flight but the most thing that pissed me off was that when I when to get my luggages we only found 4 and the piano was missing then we asked for the piano and their staffs told us that the piano was in the plane with destination to the Dominican Republic and that made me feel really mad. That caused a lot of stress to all three of us and on top of that I had to pay again at the Jetblue counter for our 4 luggages. I wish I find my piano in the Dominican Republic at least. And I wish they refund all of my money because this situation need to be taken to legals procedures. I am currently going to Puerto Rico by the time I'm writing this review today 6/20/2018.
PLEASE DO NOT BUY TICKETS FROM SPIRIT AIRLINES I HAVE BEEN IN OTHER FLIGHTS BUT SPIRIT AIRLINES IS HORRIBLE, THEIR CUSTOMER SERVICE IS UNHUMAN AND TO ANY INVESTOR PLEASE DO NOT INVEST YOUR MONEY IN THE STOCK MARKET WITH SPIRIT AIRLINES THEY ARE THE WORST. THEY ARE HORRIBLE WITH A LOT OF PROBLEMS IN THEIR SYSTEMS. I FEEL REALLY DOWN AS I'M WRITING THIS REVIEW. I AM WARNING YOU. DO NOT WASTE YOUR MONEY ON THIS COMPANY IF YOU DO YOU WILL REGRET IT FOR THE REST OF YOUR LIFE.