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Spirit Airlines - CHARGED WRONG, AND THEY DON'T WANT TO REFUND
Spirit Airlines - CHARGED WRONG, AND THEY DON'T WANT TO REFUND
I had a flight on Dec 2. So I tried to online check-in a day before but their webpage was not working! I waited until the day of the flight, and tried to check in with a carry-on bag before I leave my home (fyi if you check in online, a carry-on is $40 but if you do it...
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herbw
herbw

I agree never use Spirit. They left me stranded in Colombia refused to honor my return ticket Dec 27th. I am starting a facebook group against them if your interested. Herb W...

Anonymous
Anonymous

Website errors happen a lot with all companies. It can't be avoided. It was up to you to call Spirit directly and make sure nothing was charged. This is just common sense. ...

1.8
I liked
  • Cheap flight
I didn't like
  • Online check in is inconvenient
  • Even water is charged
  • Customer care is only by email
#975971
Reply to reviews

Resolved

Let me preface this by saying that I like Spirit Airlines, have used their services many times and referred the airline to others, until now. In September 2015, I booked an all-inclusive trip to Jamaica for my hubby and I for 6/14/16 for 6 days to celebrate my 50th...
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Anonymous
NKS

Idk considering you booked your trip 9 months in advance and then canceled it. 60 days to rebook seems like ample time for you to rebook, not to mention it's stated clearly on...

Anonymous
Anonymous

I fly Spirit all the time too and the 60 days has ALWAYS been the case. It's spelled out clearly. Good grief.

2.8
I didn't like
  • Cancellation penalty
#907000
Reply to reviews
I've always been one to defend Spirit Airlines -- I freely drank the Spirit Kool-Aid thinking that nothing bad would ever happen to me. Then it happened... I did all the tricks -- waited three weeks before I wanted to travel, purchased my tickets at the airport from...
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chaskaeric
chaskaeric

So...here is some followup. I filed two complaints - one with the Department of Transportation (DOT) and one with the South Florida Better Business Bureau (the location close...

2.0
I didn't like
  • Options for canceled flight
#790490
Reply to reviews
Hi, I am a frequent flyer traveling between Dallas and Los Angeles twice every week. Last week I decided to get my small dog with me to Dallas. So I booked her space with me in the cabin and paid the pet fees due before boarding. An hour after the flight took off, we...
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Anonymous
Anonymous

As someone who's been the person next to people like you on a plane, I'm glad this crew held you accountable to the rules! I will never understand why people choose to bring ...

Anonymous
Anonymous

Dogs belong in their carrier. You agreed to that when you took her on the plane. Rule 6.2.1 3) of the Contract of Carriage states "The pet(s) may NOT be removed from the conta...

2.3
#715814
Reply to reviews