Spirit Airlines
Reviews and Complaints
Changepassanger
User's recommendation: To explore using Spirit but make sure you do not change passanger's names
Missing item
- Larger chairs
- Expensive food and drinks with no time to eat or drink
Preferred solution: My wallet back, or refund
To check on airlines tickets
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Verified ReviewerJun 14th was my worst flight in 30 yrs
I lost an entire day's pay because someone forgot to gas the plane up b4 allowing passengers to board. Which started a chain reaction to a series of unfortunate events like having to wait an additional 45 minutes in the sky to land because we missed our scheduled...
Negligence of someone forgetting to gas the plane before passengers are boarded. Leaving passengers feeling trapped in a sardine can. Very uncomfortable how a two hour flight turned into a 5 hour flight because of someone else Negligence
That delay caused a chain of events like our landing time. Which threw off my entire pick up plans. This event also caused delay to luggage dept. Which made a huge inconvenience in my day.
I was prepared for my layover BUT the a delay after boarding other than an emergency is so unexpected an unexceptable for such a elite airline. Ruined my entire day and lost a 2 hours of pay for being late to work.
With the huge amount of children that was on this plane the aggravation kept rising. I know the clean up on that specific plane was more than usual. Especially because of the late gas up it caused air traffic interference with our landing time and plane was forced to cirle area for an additional 40 minutes.
Horrible absolutely horrible... the staff on plane offered no free refreshments beverages for our inconvenience or discounts on future flight which should have been given. Our delay was NOT due to weather or anything out of the hands of a human. But it was a result of negligence.
Who forgets to gas plane up before boarding. Isnt that the first task when a plane enters an airport??? Smdh.
I need a resolution for this flight. You ALL NEED TO DO BETTER FOR YOUR CUSTOMERS
- Air conditioner
- Friendly
- Forgetting to gas up plane before passengers board
Preferred solution: Apology
User's recommendation: Book a different airline if possible
Question
User's recommendation: Please ask the price for checking one piece of luggage and check your bank account away check your luggage before and after your tri
They are not flexible even when you have a family emergency
User's recommendation: Pay insurance for the ticket. Spirit don’t take care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed Support by traveling with a small dog in the cabin
- Bad connection phone no
- No value phone no
Preferred solution: Your kind support(reservation) for traveling with our small dog in the cabin on our planed flight from FLL-PUJ on the 15th of November till 12/06/2022 .We are 3 Adults
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Indianapolis, IndianaRefund/credit
Preferred solution: Full refund
User's recommendation: Find anyone else
They are absolutely Terrible and their pricing is deceptive
- Being lied to and misled
- Rip off legal scamming delays
- Too many fees
Preferred solution: Full refund
User's recommendation: Do Not Bother Flying this low rent airline. Next they will charge for using the restroom
Extremely long wait times to speak to an agent on the phone and no call back service
I am now in Costa Rica and I made another attempt to use Spirit and again after a two hour wait on the phone I was disconnected. I am so frustrated!
My phone number in Costa Rica is 506-8825-**** and I gave my US phone number plus an email address. No one has attempted...
When I was finally able to use my credit they told me they no longer allowed emotional support dogs I cancelled again but this time the agent did not cancel my flight because I received an email two days later reminding me of my flight so when I was able to reach an agent they said it was past the 24 hour refund policy. With each cancellation my credit got smaller and smaller. One kind agent extended what little credit I had left and failed to email as promised a new conformation code so now I have lost my credit completely. The wait time on the phone is hours and the customer service is the worst I have ever experienced.
I will never fly Spirit again or suggest that anyone else does.It is the worst and most unreliable airline I have ever used. Spirit really could do a lot better just look at the ratings!
- Doesnt take responsibility for their errors
- Lack of refunds
- Plenty i was on hold for two hours and got disconnected
Preferred solution: Let the company propose a solution
User's recommendation: fly any airline but Spirit!
My concern was addressed.
User's recommendation: Ask to see peak to a person who can understand your concerns.
Poor customer service
Preferred solution: I would like her to be trained properly and an apology
User's recommendation: Do not fly with this company!
Communication with policy is terrible
Preferred solution: Price reduction
User's recommendation: Don’t fly spirit
Check on a reservation
I still can't get my bag and no one call me, I also called them and they keep giving me the run around
User's recommendation: Have better resources for people to get their stuff back
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They are a no-frills discount airline. It is laughable that you refer to them as elite.