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1.4 Based on 109 reviews
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  • Customers like
    • All other experiences prior to this flight 3
    • Flight attendants are always very nice 1
    • Plane did not crash 1
  • Customers don't like
    • Horrible customer service 8
    • Poor customer service 7
    • Unprofessional staff 6

The worst service late staff late flights horrible customer service hands down an I fly once a week for years only had 2 experiences w spirit and this is my last!

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I purchased tickets for the family on Spirit Airlines through a typical third-party website. When we got to the airport we were informed that you cannot carry on your luggage without a $55.00 fee! If you check it - it's $50.00! So we were extorted for hundreds of dollars which of course is theft and criminality at its best. We were told that "It's all on our website" - but who goes on each Airline's website to make sure that they're not going to... Read more

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I wrote to customer service and they sent me someone elses complaint back. I tried to tell them of their mistake and was ignored. I belong to the $9 fare and I still use other airlines in my travels. I have not use them since 2015 and have taken atleast 4 trips this year already. Pay the extra amount for another airline its worth it. I learned by experience, they dont care and will charge you for anything and everything they can. Note the... Read more

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I will never fly spirit airlines air lines again. The employees are incompetent. I believe the the incompetence starts at the top and works its way down. Done let the low price fool you. I have to believe there mechanics are as bad as other employees.

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I just attempted to use my $50 Spirit voucher (which I didn't request, but received by email) because Spirit delayed our midnight flight out of Las Vegas until 3:30am but still required that we all be at the airport by 10pm (probably so their baggage check-in employees could be released and they didn't have to pay them). There were so many people at the check-in that we completely filled the baggage drop area and people were wrapped outside of... Read more

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Let me preface this by saying that I like Spirit Airlines, have used their services many times and referred the airline to others, until now. In September 2015, I booked an all-inclusive trip to Jamaica for my hubby and I for 6/14/16 for 6 days to celebrate my 50th birthday . In January 2016, I received the glorious news that my 1st grandchild will be arriving in June, therefore, I cancelled our trip, accepted the penalties and was comfortable... Read more

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I have flown with Spirit many times and I will NEVER fly with you again, nor will anyone I know. It was so nice giving up the ammenities for a cheaper flight when Spirit began. However, this airline has gotten so much worse and unpredictable that I would gladly pay more to fly with a company that gets me home. I had a scheduled flight to leave at 12:25pm on August 21, 2016 that never left. It was not due to incumbent weather, it was again a... Read more

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I had a very bad experiences for my 1st time flying Spirit. They lied to the passengers about the truth reasons why the flight was delayed. I had to spend 3hours at gate to departure. On top of everything it's DIFFICULT to reach somebody to COMPLAINT. The 8014012222 I found to be a joke. I have yet to solve my dilemma... Because of all of the unnecessary lies, I got sick on the flight. Which could have easily been redirected. Had they been... Read more

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My luggage was damaged on one of their flights you fill out all of the paperwork and nothing happens. The worst part is spirit makes you pay extra for baggage.

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This is the worst airlines ever! They do not have any customer service skills and they are racist at the gate. Why are they allowed to be in service they SUCK!

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