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I was sent an email that my flight was cancelled and then they sent another email that it was just delayed and hour. I then called and they told me that my husband and I was a no show and I can not get my money back. This airlines customer care is ZERO. Now I am stuck...
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h.kitchener
h.kitchener

I have found it always for the best to fly with a REAL airline, eg., Delta, SouthWest, etc.

1.0
I liked
  • Flight attendants are always very nice
I didn't like
  • Disgraceful pricing scam
  • Charge skimming
  • Lowering normal baggage weight used by other airlines by 10 lbs
#1065710
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Our weekend to New Orleans plans along with several hundred other Spirit Airlines customers was completely ruined due to Tropical Storm Cindy. Spirit refused to work with us on our travel and corresponding hotel reservation was placed on the travel advisory list and...
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1.0
#1064844
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On June 12 we had a 6:17 pm flight. After a few delays, our flight was cancelled. That was 10 pm. We had to purchase our seats, paid $20.thats $40. for the 2 of us. We would have had to pay $125. each to change our dates. We were terribly mistreated. Waited in line for...
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Anonymous
Anonymous

Spirit doesn't refund for cancelled flights. It's clear as day when you purchase your tickets. Do some research next time.

#1063396
Reply to reviews

Spirit Airlines - Third world service. if you can call it that.

Spirit Airlines
#1058422
Lost my bags with badly needed meds. Dam it. I am so mad!!!!!
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Spirit Airlines Flight Review

Spirit Airlines
#1012426
1.0
THIS AIRLINE SUCKS!!! DON'T FLY WITH THEM THEY WILL SUCK YOU DRY OF SEAT FEES, BAGGAGE FEE, WATER OR ANY OTHER ITEMS THAT YOU GET FROM ALL OTHER AIRLINES FOR FREE!!! THEN CANCEL YOUR FLIGHT AFTER SITTING AT THE AIRPORT FOR 5 HOURS, AND DON'T HAVE ANY FLIGHTS BACK FOR 2 DAYS!!! TRAVELERS BEWARE!!!!
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Spirit Airlines Customer Care Review

Spirit Airlines
#1010670
Spirit Airlines - Simple Review #1487514174
1 of 1
Myrtle Beach Airport (MYR) 02/18/2017 No others details but quite embarrassing.
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Spirit Airlines Flight Booking Review

Spirit Airlines
#1005302
3.8
Their customer service is horrible! After no luck booking my flight online i called and was hung up on the first time. Ended up calling 3 times and no help at all. I went to orbitz.com where i never have any problems. So pissed
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Our flight was for June 12, 6:17 pm. After a few delays, they finally cancelled our flight! After waiting in line for over 2hours, we were sent to baggage area to get a cot. It was freezing, had no blankets, no water and no security.Makes me sick to think about it....
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Anonymous
Anonymous

Were you expecting them to roll in a fancy bed and room service? It's the airport's responsibility to provide the cots, etc. and this is simply something that happens. If yo...

#1062913
Reply to reviews
On june 14 our flight was delayed twice then being cancelled they gave us 2options either wait 2days to get on a flight or get a refund which was not a full refund which im fighting for.with a family of five we had to rent a bigger vehicle to drive back home to chicago...
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1.2
#1062638
Reply to reviews
We were booked pn flt NK 615 leaving Boston at 6:17 pm June 12,2017. After many delays, the flt was cancelled at 10:00 pm. We stood in line at least 2 hrs. to be reassigned. We were given cots to sleep on in the baggage area around 12:00 pm. We had no blankets, no...
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1.0
#1062348
Reply to reviews
I had an issue with a flight attendant on a flight from Las Vegas to Ft. Lauderdale. I boarded the plane, stowed my carry-on in the overhead bin, and sat in the first row, as I was supposed to do. The flight attendant decided that my carry-on bag was too large and...
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Anonymous
Anonymous

I've never had an issue with Spirit. You know why? Because I measure my carry-on bag first and I make sure it fits in the bin that all airports have right outside the gate. ...

1.0
I didn't like
  • Very unhappy
  • Flight attendants with poor customer service attitude
#1062261
Reply to reviews
June 16, 2017 Spirit Airline, You should not even be an airline to service people because people are not even your number one priority! Do you understand that when people book with you, they have deadlines to meet and important places to be at? People trust that your...
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Anonymous
Anonymous

You should probably learn to drive places rather than fly. This is an EXTREMELY common problem with smaller airports and happens with EVERY airline. When you choose to fly o...

1.0
I didn't like
  • Last minute cancelation with little regard to people
#1062071
Reply to reviews
DO NOT TAKE SPIRIT AIRLINES! THESE COMPANIES ARE TERRIBLE PEOPLE! I purchased a ticket and when i got to the airport to go home. I couldnt get on because spirit booked my flight not for another month when I had the confirmation receipt that proved I bought a ticket for...
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Anonymous
Anonymous

"spirit booked my flight not for another month"Oh Spirit did it...LOL

1.0
#1056151
Reply to reviews
Horrible customer service! We arrived 2 1/2 hours earlier then our flight and still missed it. Why and how? They change the gate location 1 hour before the plane was to leave while we were away grabbing some food and never announced it over the intercom. When we came...
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Anonymous
Anonymous

Do they have online check in?if so they may have not known you were actually checked in at the airport.And if you were at the wrong gate you probably would not have heard fina...

1.2
#1038769
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