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Spirit Airlines

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Spirit Airlines’ ULCC (Ultra Low Cost Carrier) services 33 markets in the United States, Bahamas and Caribbean with 185 flights per day. Among the standard ULCC product features ultra low fares; the largest ULCC network in The Caribbean and Latin America, online check-in, clean, new airplanes, the youngest Airbus fleet in the Americas; deluxe leather seating, etc.

Spirit Airlines optional services and products include hotels, cars, vacation packages and cruises; event tickets, golf tee times and tours; travel insurance; onboard beverages and snacks; discounted airport parking; checked baggage and the like. In September 2006 the company became an all-Airbus airline.
Please try to contact Spirit Airlines Customer Service directly prior to posting any complaints on this site.

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Spirit Airlines Complaints & Reviews

Spirit Airlines Reviews

Simonowis
Spirit Airlines online reservations is a joke!
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

Spirit's company policy is to RIP YOU OFF! I recently needed to pay for my fiancee's trip to Las Vegas. Her friends were all flying Spirit so I signed her up for an ...

#318185
May 13, 2012
30

Upsetagent
Spirit Airlines is not customer friendly
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I'm very disappointed...they would not allow my client to board a flight in Ft. Lauderdale to Jamaica becasue she arrived 45 minutes prior to the scheduled departure, because h...

#317922
May 11, 2012
33

Kmcgregor
Spirit Airlines - SPIRIT AIRLINE REFUND RIPOFF
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

My Husband and I booked a trip to New York in July ($800.00+), in Feb. In march we cancelled the flight. Sprite airlines took $250 for cancelling the flight, which ...

#317835
May 11, 2012
26

Anonymous
Spirit Airlines delayed over 4 1/2 hrs then cancelled
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

5/2/2012 Spirit Airlines delayed a flight out of RSW departing at 8:42 pm...only to find out at the airport the flight was delayed until 1:26 am(due to mechanical problems)...1:44...

#317464
May 09, 2012
36

Anonymous
Nightmare with Spirit Airlines
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

Orlando to Detroit, May 5th, 2012 our flight got canceled (for maintenance) after 3 hours of delays. Then we wait in ticketing desk line behind 200+ people for 2 more hours, ...

#317396
May 09, 2012
34

Anonymous
I will never fly Spirit Airlines again.
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

Traveling with Spirit looked so easy. However, my flight to San Diego from Las Vegas (a one hour trip) was delayed for 5+ hours for mechanical problems. My flight back was delayed ...

#316972
May 07, 2012
44

Anonymous
Spirit Airlines - Insisted on charging me $40.00 for a bag he said was over-sized.
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I had called the night before my flight. After I gave the operator the measurement of my bag I was told there would be no charge. However, at the airport the male clerk at the co...

#316539
May 04, 2012
54

Anonymous
Spirit Airlines - Spirit completely ignored the letter from my doctor stating I could not fly.
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I also submitted a letter to Spirit which has gone unanswered. Where is there customer service?? They have completely ignored all requests for a reply to my letter. Their...

#316538
May 04, 2012
44

Anonymous
Spirit Airlines - Refund for a dying Marine.
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

The refusal to refund the ticket price to a dying marine is deplorable. I will never fly Spirit again. I know that Spirit will eventually give the refund due to public pressure whi...

#316406
May 03, 2012
44

Judeinlaw
Spirit Airlines - Your CEO insults my inteligence!Shame on you!
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

The CEO of this airlines talks about accountability??? Shame on him. No wonder you have such low reviews. You can't aford to refund $197 to a dying man? one who fought for our ...

#316287
May 03, 2012
70

Jkahwaty
Spirit Airlines - Spirit cancelled my flight
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I had a flight tomorrow morning at 7:25 from Atlantic City, NJ to Orlando, FL and they called me after 10:00PM to tell me the flight was down graded???? Cancelled is what the non E...

#315002
Apr 26, 2012
88

Anonymous
Spirit Airlines seat accomodations
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

On a 4 hr. trip to Vegas, the seating was so tight, we had to literally leg straddle the seat in front. To add to our discomfort, the folks in front of us reclined their seats to ...

#311295
Apr 10, 2012
184

Anonymous
Spirit Airlines Made Us Miss Our Cruise
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

We booked our flight 2 months in advance leaving 1 day early 4/5/2012 to enjoy the sunshine before cruising and celebrating our Anniversary.The first flight engine went out we had ...

#311079
Apr 10, 2012
217

Colin1976
Spirit Airlines - Spirit Air Flight Changes
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I travelled from Detroit to Las Vegas with Spirit Airlines in October 2011. I booked early and also selected my seating in the process. Spirit first changed my flight time and then...

#310727
Apr 08, 2012
174

Herr Sli...
Spirit Airlines - Spirit
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

This airline is BACKWARD + very DECEPTIVE. They advertise reasonable rates on line and when you get to the airport,they charge you for ALL your luggage...checked bags AND ALL YOUR...

#310712
Apr 08, 2012
168

Icecube30
Spirit Airlines should be ashamed of its extra fees.
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

If Spirit Airlines was an automobile dealer, the advertised sticker price on its cars would not include the charges for interior seats, windows, door locks, hood release, AC, heat,...

#310409
Apr 06, 2012
176

Anonymous
Spirit Airlines - Cacellation fees
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I booked a flight for 5 people Spirit Airlines and asked to change them. They charged me $125.00 per person, $169.90 for passenger carrier fee and $59.95 non refundable $9. fare fe...

#309537
Apr 02, 2012
143

Anonymous
Spirit Airlines Sucks
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I traveled to and from Mexico through the Fort Lauderdale hub. On the return flight, we were delayed a few minutes getting to our gate. They refused us entry to our connecting flig...

#309535
Apr 02, 2012
174

Anonymous
Spirit Airlines - NEVER FLY SPIRIT
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

NEVER FLY SPIRIT. I have flown many airlines to many places, and have never had a worse experience that I had with Spirit. First of all, they DO NOT THE CHEAPEST FA...

#309376
Apr 02, 2012
188

Anonymous
Spirit Airlines is a joke!
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

Flying Spirit Airlines makes Southwest's,Group C, number 90, feel like first class on American Airlines on a long international flight!Cancelled flights, delays, no...

#309239
Apr 01, 2012
152

Jackiern
Spirit Airlines Cancellation
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

We booked our flights to Orlando out of AC at a great price, $60 each way. We arrived at the airport at 9am for our 11:20 flight. As soon as our plane landed we were told there w...

#308336
Mar 28, 2012
245

Johnpaul...
Spirit Airlines - FAIL!
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I offered to change my date of departure because the airline overbooked the flight I reserved and the Sprit representatives were offering people in the check in line a voucher for ...

#307820
Mar 26, 2012
173

Lilipena
Spirit Airlines - Spirit air credit card is a big scam
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

Spirit Air guarantees free tickets (3) for opening a credit card and its a scam. They give you nothing and forget about being able to talk to a human being, its impossible. I've ...

#307803
Mar 26, 2012
174

Chadious
Spirit Airlines - STAY AWAY
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I travel at least once a month for work. And being the current state of the market, I will typically shop online for the lowest price. For this specific trip I fou...

#307722
Mar 26, 2012
164

Anonymous
Spirit Airlines
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

SPIRIT AIR OVERSOLD THEIR FLIGHT AND TOLD ME THAT I WAS TOO LATE TO CATCH MY FLIGHT. I WAS AT THE AIRPORT OVER AN HOUR EARLY - HAD TO STAND IN LINE FOR 20 MINUTES BEFORE GETTING TO...

#307555
Mar 25, 2012
174

MandyPai...
Spirit Airlines - Spirit Air- book elsewhere
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

Spirit airlines gets your attention due to their low cost airfare. Buyer be ware... you get what you pay for. Not only is their customer service low, they charge you for everythi...

#305986
Mar 19, 2012
183

Anonymous
Spirit Airlines - There is Savings with Spirit air
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

My mom and dad where charged for carry on luggage when they should not have been with Spirit airlines. There carryons where 3 inches passed by spirit air rules so they say all lies...

#305111
Mar 15, 2012
263

Anonymous
Spirit Airlines - Spirit air just doesn't care
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

I had to make last minute reservations and Spirit was the least expensive until you add carry on fees, water fees, seat fees and any other fee that you can think of.My mother...

#303087
Mar 07, 2012
275

John@sta...
Spirit Airlines - A Bunch of Thieves
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

One day after booking a flight we realized we booked the wrong flight. Spirit said no problem, it will only cost $ 250.00. Is that not the most pathetic thing you have ever heard...

#302750
Mar 06, 2012
336

QuincyJ
Where is the Spirit...in Spirit Airlines ?
5.0 2800 Executive Way MiramarFlorida33025 800-772-7117 (eng), 800-756-7117 (spanish) http://www.spiritair.com/HelpRightNow.aspx

We read many reviews which were really negative but we tried to give Spirit a chance since we had already bought the tickets. We arrived at the Niagara Falls airport and read on t...

#302683
Mar 06, 2012
248
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Airlines are companies which provide passenger and cargo transportation services using air planes. To offer such services each company has to have a relevant license or certificate. Airlines vary from those operating one plane to transport mail or cargo, to full-service international companies maintaining a fleet of airplanes. They distinguish between the following categories of airline services: domestic, intra continental or international, and intercontinental. Charter flights with scheduled services are also available. Airline personnel consists of pilots, flight engineers and flight attendants. Each plane has its own carrying capacity, thus there is a fixed seat number on the plane and passengers are allowed to have limited hand luggage with them. Other luggage goes separately in the luggage compartment. Onboard, passengers are offered drinks, snacks and rugs which are included in the price of the ticket. Before, during and after takeoff, flight attendants provide the passengers with the rule to be stick to in the plain.

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