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1.4 Based on 102 reviews
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  • Customers like
    • All other experiences prior to this flight 3
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    • Horrible customer service 8
    • Poor customer service 7
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I had a very bad experiences for my 1st time flying Spirit. They lied to the passengers about the truth reasons why the flight was delayed. I had to spend 3hours at gate to departure. On top of everything it's DIFFICULT to reach somebody to COMPLAINT. The 8014012222 I found to be a joke. I have yet to solve my dilemma... Because of all of the unnecessary lies, I got sick on the flight. Which could have easily been redirected. Had they been... Read more

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My luggage was damaged on one of their flights you fill out all of the paperwork and nothing happens. The worst part is spirit makes you pay extra for baggage.

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This is the worst airlines ever! They do not have any customer service skills and they are racist at the gate. Why are they allowed to be in service they SUCK!

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Had the worse experience ever with a airline in my life spirit basically claim cheaper prices but charge you for every thing that they can imagine the 50 pound weight limit on bags at most airports is 40 pounds so you could be paying a extra $200 for you bags alone I'm totally disgusted by this airline and I will make it my personal mission that not one person I know ever fly with this misleading scamming corportion Read more

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The worst ever nightmarish experience of my life!!!! The spirit airlines are the frauds of the highest order. Recently while traveling from Baltimore airport to Orlando my family of four adults checked in with just a pack pack which was inspected and allowed to be carried along by the lady at the counter. After clearing security just as we were about to step into the aircraft, one of the horribly rude staff stopped one of my family meme bee at... Read more

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I was a bit worried when i read all the reviews of spirit airline ... I was really happy to have a great flight ..easy bording , flight was right on time staff was freindly . I was not surprised about the fees or the fact they charge for water on there short flights .. becouse i mad sure to read everything on there website ....thanks spirit i had a great flight

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I booked a flight for oct 2016 decide to cancel one representative told me i would receive 281.00 back called back next day i wasnt entitled to anything but a credit i ask could i just keep regular flight i started with they were sold out just bad all together no justice at all i would not recommend to my dog

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We flew from Cancun to Dallas then o to Chicago. Our flight was cancelled once we arrived in Dallas the next available flight offered was June 2nd. Yes two full days. No food vouchers hotels nothing.My husband had to work and we couldn't afford two days of hotel food and miss two days of work with no pay. We had to pay 300$ and drive the 15 hours home! It was a total nightmare. When I called spirit they cared as much as there ticket agent. They... Read more

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They are deceptive for carry on chargers on their web site Disorganized at the Fort Lauderdale airport I paid 320 for on line checking after I bought my tickets. Waited an hour to drop my bag for connecting flight after us custom they truly suck. Never fly with spirit again

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